Ja'Kaylah Johnson
South Bend
Summary
Home-based Social Service Worker with experience providing case management and family support services to children, adolescents, and families involved with child welfare and community-based systems. Holds a Master of Nonprofit Administration and an Illinois CWEL License. Skilled in working with families in their natural environments, coordinating services with community agencies, documenting client progress, and supporting safety, stability, and positive family engagement in alignment with Department of Child Services standards and the Social Work Code of Ethics.
Overview
3
3
years of professional experience
Work History
Social Service Worker
Ada S. McKinley Community Services
Chicago
2025.10 - Current
- Provide direct case management services to children, adolescents, and families navigating complex social and behavioral challenges.
- Conduct client intakes, ongoing assessments, and service documentation in compliance with agency and state requirements.
- Engage families in community and home-based settings to support stability, safety, and goal attainment.
- Coordinate referrals to behavioral health, housing, educational, and family support services.
- Maintain accurate, timely records and progress notes while upholding confidentiality and ethical practice.
- Collaborate with multidisciplinary teams and external service providers to support individualized service plans.
Family Engagement Specialist
SCAN, Inc. (Iris Family Support Center)
Fort Wayne
2024.12 - 2025.03
- Supported prevention-focused, home- and community-based services for children and families.
- Assisted with family engagement, service coordination, and documentation.
- Observed family interactions and supported safe, appropriate engagement between caregivers and children.
- Worked collaboratively with families to identify strengths, needs, and community resources.
- Conducted supervised visitations for families
Development Administrative Assistant
The Salvation Army Ray & Joan Kroc Corps Community Center
South Bend
2023.04 - 2024.02
- Supported community-based programs through coordination, documentation, and stakeholder collaboration.
- Managed schedules, tracked progress, and maintained accurate records to support service delivery.
- Worked cross-functionally with staff and external partners to support mission-driven initiatives.
Education
Master of Nonprofit Administration -
University of Notre Dame
Notre Dame, INBachelor of Arts - Interdisciplinary Self-Design, Youth & Community Nonprofit Outreach
Saint Mary's College
Notre Dame, INSkills
- Home-Based Case Management
- Supervised Visitation Support
- Family Engagement & Observation
- Intake & Ongoing Assessment
- Service Planning & Referrals
- Community Resource Coordination
- Trauma-Informed & Strengths-Based Practice Documentation & Compliance
- DCS Service Standards
- Confidentiality & Ethics
- Virtual Documentation & Meetings
- Reliable Transportation
- Travel Readiness
Websites
License
Child Welfare Employee License (CWEL), Illinois
Additional Qualifications
- Familiar with Department of Child Services (DCS) home- and community-based service expectations
- Willing and able to travel within assigned counties
- Comfortable with virtual documentation, email communication, and remote meetings
- Open to obtaining CPR/First Aid, CANS, and ANSA certifications as required
Timeline
Social Service Worker
Ada S. McKinley Community Services
2025.10 - Current
Family Engagement Specialist
SCAN, Inc. (Iris Family Support Center)
2024.12 - 2025.03
Development Administrative Assistant
The Salvation Army Ray & Joan Kroc Corps Community Center
2023.04 - 2024.02
Master of Nonprofit Administration -
University of Notre Dame
Bachelor of Arts - Interdisciplinary Self-Design, Youth & Community Nonprofit Outreach
Saint Mary's College