Jakir Hassain
Hyderabad
Summary
Results-driven quality analyst specializing in IVR application testing and Cyara tool utilization. Proficient in functional testing, API testing, and test automation to improve user experiences and optimize performance. Demonstrated ability to identify issues and implement solutions that enhance product quality.
Overview
6
6
years of professional experience
Work History
Quality Analyst
virtusa
hyderabad
02.2022 - 01.2026
- Acquired five years of expertise with Cyara tool in functional and non-functional client-server and IVR application testing.
- Well-versed in all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
- Utilized IVR testing tools, including Cyara Velocity, Cyara Virtual Agent, and Cyara Cruncher, to enhance testing accuracy and client satisfaction.
- Conducted hands-on testing of voice bots and natural language understanding features to ensure functionality and improve user experience.
- Executed call routing and managed skill-based testing scenarios to optimize performance and ensure alignment with client requirements.
- Implemented text-to-speech augmentation to enhance audio interactions.
- Applied SSML tags for effective audio content enhancement.
- Worked in a highly dynamic Agile environment and participated in scrum and sprint meetings
- Demonstrated flexibility in adapting to changes in work assignments, teams, schedules, and evolving company policies as per business needs.
Analyst
Tech Maindra
hyderabad
11.2019 - 02.2022
Education
Bachelor of Technology -
St. Mary’s Group of Institutions
Guntur05-2019
Skills
- Cyara usage
- IVR application testing
- Agile methodology
- SDLC and STLC
- JIRA and GitHub
- Selenium
- Functional and non-functional testing
- API testing
- Test automation
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Quality Analyst
virtusa
02.2022 - 01.2026
Analyst
Tech Maindra
11.2019 - 02.2022
Bachelor of Technology -
St. Mary’s Group of Institutions