Jakkala Shirisha
Hyderabad
Summary
2 years experience customer relationship and account management. . Proven track record of reversing customer pain points, especially during checkout. Team player and an enthusiastic go- getter. Outgoing individual with a pleasant personality. A dynamic and highly motivated individual with more than 2years of experience in developing and executing strategies for new launches. Proven record of optimization of leads and contributes to the overall 20% growth. Specializes in inbound strategies. Well-networked, enthusiastic team player.
Overview
6
6
years of professional experience
Work History
Quality Executive in Training
Conneqt Business solutions
04.2023 - Current
- An executive with efficient skills of analyzing calls with fatal parameters and also involved in training agents with their feedback based on auditing the calls
- As brought up with a internal changes in the process handled a team With their high POS payments also received RNR as a best performer
- Resolving the queries of FOS on field basis ,giving them training for dispositions ,route maps and particular use of Application handling by 2 process (UBI, zest money) sending reports on daily basis to Client, flashing dashboard as per management requirement also conducting contest in-between to reach the milestone of FOS and announce the winner with an incentive reward through flashing a news report to the team and through team meetings held As derived as a respective DRA certified agent handling through BSFI collections with expert knowledge in field as well as team handling skills of customer service support levels having four Different parameters based on agents performances briefing there
- Audit quality percentage on monthly basis .As quality levels goes on script given to the agents on their production used to motivate them as A guidance to build their quality score
- Received an award of league as a BEST AUDITOR as a Conneqtian Doing best of my knowledge
Process associate
Genpact
Uppal
07.2018 - 02.2019
- Client: Axis bank Handling EMI mandates in loan department, Sending EMI alerts to high pos (principle outstanding) customers through SMS formats and through mails
- Sending payment links if customer have technical issue with bank transactions through mails
- Bucket 1 & 2 solving expert
- Auditing the calls as per the requirements and sending feedback through the process portals.
Education
B.com (Computers) -
Annie Besant women’s degree college
03.2018
Intermediate (MEC) -
Sri Medhavi Junior College
03.2015
SSC -
Maria Pia’s Good Shepherd High School
03.2013
Skills
- Patience
- Punctuality
- Sincere & Discipline
- Ability to work hard under time pressure with accuracy
- Quality check
- Claim investigation
- Good knowledge in MS excel and MS word
- Typing speed of 30 to 40 wpm
- DRA certified
- Customer Satisfaction
- Operational Excellence
- Team Training
- Performance monitoring
Accomplishments
- Awarded a certificate as a good team member from AKELLA RAGHAVENDRA FOUNDATION OF SPOKEN ENGLISH
- Engaged myself in various activities participated in events and secured merits
Personal Information
- Husband's Name: Golla Ashwanth
- Date of Birth: 06/24/97
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Mother Tongue
Telugu
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Travelling
- Exploring
- Cooking
- Hand crafting
- Singing
Disclaimer
I hereby declare that the above-mentioned information is true and correct to the best of my knowledge.
Timeline
Quality Executive in Training
Conneqt Business solutions
04.2023 - Current
Process associate
Genpact
07.2018 - 02.2019
B.com (Computers) -
Annie Besant women’s degree college
Intermediate (MEC) -
Sri Medhavi Junior College
SSC -
Maria Pia’s Good Shepherd High School
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