Jakob Speelman
Kendallville
Summary
Dynamic restaurant manager with expertise in customer service, team leadership, and inventory control. Proven ability to enhance operational efficiency and drive high levels of customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
IHOP
2023.11 - 2024.02
- Managed daily restaurant operations, ensuring efficient workflow and high customer satisfaction.
- Trained and supervised staff on service standards and menu knowledge.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Developed training materials to enhance employee onboarding processes.
- Resolved customer complaints promptly, improving overall dining experience.
- Monitored food safety and sanitation practices to comply with health regulations.
- Assisted in budgeting and financial reporting to support operational goals.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Manager
Wendy's
2019.08 - 2021.04
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Manager
McDonald's
2014.04 - 2017.06
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Science - Sound Engineering And Music Production
Dark Horse Institute
Nashville, TN2020-02
High School Diploma -
East Noble Hight School
Kendallville, IN2017-06
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ServSafe
Alcohol and Tabacco
Languages
English
Full Professional
Timeline
Manager
IHOP
2023.11 - 2024.02
Restaurant Manager
Wendy's
2019.08 - 2021.04
Restaurant Manager
McDonald's
2014.04 - 2017.06
Associate of Science - Sound Engineering And Music Production
Dark Horse Institute
High School Diploma -
East Noble Hight School