Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jakyra Davis

Indian

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Sr Patient Care Technician

Community Health Network
09.2022 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Resident Assistant

Meadow Brook Senior Living Center
02.2021 - 09.2022
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Customer Service Representative

Inktel Contact Center Solutions
05.2021 - 11.2021
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Capital One
02.2020 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Excel Center West
W 38th St
02-2020

Skills

  • Critical thinking
  • Data entry
  • Customer service
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Microsoft PowerPoint
  • Customer satisfaction

Interests

  • Hiking
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Gardening
  • DIY and Home Improvement
  • Enjoy experimenting with different ingredients and flavors in the kitchen

Timeline

Sr Patient Care Technician

Community Health Network
09.2022 - Current

Customer Service Representative

Inktel Contact Center Solutions
05.2021 - 11.2021

Resident Assistant

Meadow Brook Senior Living Center
02.2021 - 09.2022

Customer Service Representative

Capital One
02.2020 - 08.2020

High School Diploma -

Excel Center West

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Jakyra Davis