Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
AccountManager
JALALI MILHAN

JALALI MILHAN

Chennai

Summary

Dynamic IT Software Support Technician with a proven track record at EMPLOYE, excelling in troubleshooting and resolving complex software issues. Proficient in Power BI tools and adept at enhancing user experience through effective communication and problem-solving. Committed to maintaining security protocols while delivering exceptional customer support.

Overview

2
2
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification

Work History

IT Software Support Technician

EMPLOYE
CHENNAI
08.2022 - 08.2024
  • Provided technical support for software issues across multiple departments.
  • Assisted users in troubleshooting hardware and software problems effectively.
  • Documented support requests and resolutions using ticketing systems.
  • Updated customer information and account status in the database following each interaction.
  • Supported customers with online billing, access, and account issues.

Education

CENTRAL BOY'S HR SEC SCHOOL
KAYALPATTINAM

B.CA - Computer Applications Development

THE NEW COLLEGE
CHENNAI
08.2022 - 05.2025

M.CA - Computer Applications Development

MEASI INSTITUTE OF INFORMATION TECHNOLOGY
CHENNAI
08.2025 - 05.2027

Skills

  • Power bi Tools
  • Editing
  • Virtualization technologies
  • Security protocols

Certification

  • I've Done Successfully Completed in Some Short Time Course's

* DA[Certificate]

* ML[Certificate]

* AI[Certificate]

  • CELONIS Academy : Process Mining Fundamentals [Certificate]

Hobbies

  • I like Play & More interested in Football Game
  • I'm a Centre Back[CB] Player

Languages

Tamil
First Language
English
Elementary (A2)
A2

Timeline

M.CA - Computer Applications Development

MEASI INSTITUTE OF INFORMATION TECHNOLOGY
08.2025 - 05.2027

IT Software Support Technician

EMPLOYE
08.2022 - 08.2024

B.CA - Computer Applications Development

THE NEW COLLEGE
08.2022 - 05.2025

CENTRAL BOY'S HR SEC SCHOOL

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