Jalees Naqshbandi
Srinagar
Summary
Proven track record in enhancing customer engagement and sales performance, notably at Pashmina Himalaya. Skilled in upselling and conflict resolution, I excel in creating positive customer experiences and exceeding sales goals. Leveraging CRM software proficiency and exceptional communication skills, I consistently achieve and surpass targets, demonstrating a strong commitment to professional excellence and client satisfaction. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
8
8
years of professional experience
Work History
Sales Associate
Pashmina Himalaya
Srinagar
01.2024 - Current
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Organized stockroom shelves according to size, color or style.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
Support
S.Spark Enterprise
11.2020 - 12.2023
- Received and prioritized support requests to maximize resource utilization.
- Deployed wireless networks at various locations across the organization's premises.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Provided technical support for users having difficulty connecting to or using the network.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
RFID
Software Technology Consultancy
Rangreth
01.2017 - 03.2019
- Developed comprehensive reports summarizing findings from drive tests and optimization activities.
- Improved electrical installations by standardizing procedures for production and field personnel.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
- Tested performance of in-development parts, assemblies and systems under simulated operating conditions to optimize plans.
- Implemented scripts to automate routine tasks such as post processing of data collected during drive tests.
- Monitored system parameters such as signal strength, interference levels. during drive tests.
- Created maps using GIS tools that showed locations where additional cell towers were required.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Coordinated with field teams to troubleshoot any technical problems encountered in the network.
- Strategized alternative uses for current electronics designs to reduce energy usage.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Assessed the quality of service based on KPIs like call drop rate, handover success rate.
- Consulted on engineering design and analysis of communication systems and equipment.
Education
Bachelors in technology - Electronics and Communications
Islamic University of Science and Technology
01.2016
Skills
- Upselling
- Promotional support
- Money transfer systems
- Feedback implementation
- Merchandising
- Conflict resolution
- Customer engagement
- Retail merchandising expertise
- Verbal and written communication
- Stocking and receiving
- Problem-solving skills
- Relationship selling
- Relationship building
- Excellent communication skills
- Listening skills
- Excellent people skills
- Flexible schedule
- Policy and procedure adherence
- Upselling and cross selling
- Client retention strategies
- Negotiation tactics
- Shipment processing
- Order processing
- Inventory tracking
- Friendly and outgoing
- Problem-solving
- Cash handling
- Exceeds sales goals
- Verbal/written communication
- Meeting deadlines
- Client service
- Positive and professional
- Sales goals attainment
- CRM software proficiency
- Merchandise display
- Cash register operation
- Financial records analysis
- Customer service
- Customer needs assessment
Participationintrainingsprojects
- Intern Training, 1 month, Water level Indicator for Overhead Tanks, Government Polytechnic for Women, Srinagar
- Project Training, 3 months, Automatic Irrigation System Using Soil Moisture Sensor, Islamic University of Science and Technology
Languages
English
First Language
Accomplishments
- Swimming
- Cross Country Marathon
References
References available upon request.
Timeline
Sales Associate
Pashmina Himalaya
01.2024 - Current
Support
S.Spark Enterprise
11.2020 - 12.2023
RFID
Software Technology Consultancy
01.2017 - 03.2019
Bachelors in technology - Electronics and Communications
Islamic University of Science and Technology
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