Jalen Hall
Fort Wayne
Summary
Dynamic and results-oriented professional with extensive experience in customer service and patient care, notably with YWCA North East Indiana. Skilled in MS Office and proficient in maintaining high hygiene standards. Demonstrated ability to build trust and loyalty among clients, enhancing team collaboration and customer satisfaction. Achieved a consistent customer satisfaction rate above 90% through exceptional service and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Care Technician
YWCA North East Indiana
03.2023 - Current
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
- Cared for patients by providing personal assistance and ambulation.
- Enhanced patient comfort by providing attentive and compassionate care.
- Kept clients data organized on computers
- Efficiently prepared rooms for new admissions, ensuring all necessary supplies were readily available upon arrival.
- Documented patient interactions thoroughly in electronic medical records system, maintaining accurate records for future reference.
- Participated in ongoing training sessions to stay updated on latest best practices in patient care techniques.
Real Estate Agent
Northeastern Group
10/15/22 - 02.2023
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Maintained current and accurate CRM database of prospective customers.
- Attended progress meetings and cold call sessions to hone lead generation skills.
Back of House Team Member
McAllister's Deli
2/12/22 - 02.2023
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Operated manual or electric appliances to clean, peel, slice and trim foods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Portioned and wrapped food or placed directly on plates for service to patrons.
Line Cook
Noodles & Co
12/18/18 - 11/05/19
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Cooked multiple orders simultaneously during busy periods.
Sales Associate
Walmart
11/11/19 - 1/13/22
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
Education
Associate of Science - Computer And Information Sciences
Ivy Tech Community College of Indiana
Fort Wayne, IN04-2026
Real Estate Certification - Real Estate
PDH Academy
06.2022
High School Diploma -
New Tech Academy
06.2020
Skills
- Salad Creation
- Kitchen Station Restocking
- Cleaning and Sanitizing
- Problem-Solving
- Decision Making
- Customer Service
- Relationship Building
- Team Building
- Safe Food Handling
- Food Preparation
- Attention to Detail
- Inbound and Outbound Calling
- Customer Support
- MS Office Proficiency
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- De-escalation Techniques
- Multitasking and Prioritization
- Responding to Difficult Customers
- Verbal Communication
- Policies and Procedures Adherence
- Microsoft Office
- Patient and Empathetic
- Teamwork and Collaboration
- Computer Proficiency
- Patient care
- HIPAA compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- CPR certification
Certification
- Licensed Real Estate Broker-2022
Timeline
Client Care Technician
YWCA North East Indiana
03.2023 - Current
Real Estate Certification - Real Estate
PDH Academy
- Licensed Real Estate Broker-2022
Real Estate Agent
Northeastern Group
10/15/22 - 02.2023
Back of House Team Member
McAllister's Deli
2/12/22 - 02.2023
Line Cook
Noodles & Co
12/18/18 - 11/05/19
Sales Associate
Walmart
11/11/19 - 1/13/22
Associate of Science - Computer And Information Sciences
Ivy Tech Community College of Indiana
High School Diploma -
New Tech Academy
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