Jalen Riley
Indianapolis,IN
Summary
To obtain an opportunity with possible advancement that allows me to maximize my skills.
Overview
11
11
years of professional experience
Work History
Patient Care Advocate
Cigna
10.2019 - Current
- Help patients understand pharmacy benefits
- Answer questions efficiently and effectively
- Keep track of all interactions in real time
- Schedule medications to be delivered to patients or doctor’s office
Cashier
Kroger
08.2018 - 10.2019
- Assisting customers with meat and salads
- Cleaning area (Slicers, dishes, and floors)
- Assisting customers with purchases
- Return items customers decided not to purchase
- Identify what items are damaged
Production Operator
Harlan Bakeries
09.2015 - 08.2017
- Inspected bagels to make sure they no defects, stains, and the size was correct
- Counted bagels to ensure the correct amount was put in each box
- Maintained a clean work environment
Call Center Agent
Bluegreen Vacations
01.2016 - 07.2016
- Made outbound calls to customers and provide the requirements in a timely manner
- Documented all sales daily
- Identified any issues customers may have and resolve it in a professional and timely manner
Activity Aide
Zionsville Meadows
12.2014 - 09.2015
- Worked closely with residents
- Assisted with planning activities for nursing home residents
- Designed programs to get residents to socialize, entertain, and to improve daily living skills
- Provided snacks for residents as well as get residents to help prepare snacks for everyone
- Monitored on the computer how the residents do on a daily
POS Operator
Kohls
10.2013 - 12.2014
- Provided excellent customer service
- Assisted customers with reward programs as well as credit cards
- Maintained a clean environment for myself as well as others
Education
High School Diploma -
Ben Davis High School
05.2012
Skills
- Customer service
- Retail
- Call Center
- Microsoft Word
- Computer skills
- Administrative experience
- Patient Care
- Medical Scheduling
- Communication skills
- Microsoft Outlook
- Typing
- Phone etiquette
- Office experience
- Clerical experience
- Organizational skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Advocate
Cigna
10.2019 - Current
Cashier
Kroger
08.2018 - 10.2019
Call Center Agent
Bluegreen Vacations
01.2016 - 07.2016
Production Operator
Harlan Bakeries
09.2015 - 08.2017
Activity Aide
Zionsville Meadows
12.2014 - 09.2015
POS Operator
Kohls
10.2013 - 12.2014
High School Diploma -
Ben Davis High School
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