Jallisia Miller
Indianapolis
Summary
Offering strong foundation in quality control principles and proactive approach to learning and development. Contributes solid understanding of process improvement techniques and keen ability to swiftly adapt to new methodologies. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
Work History
QUALITY SUPERVISOR
MS companies
10.2022 - Current
- Performed special inspections on new materials and products to meet brand specifications
- Maintained inspection records and documentation associated with quality program
- Developed detailed reports to document quality control findings
- Marked items with grade or acceptance-rejection status
- Adjusted, clean and repair products and processing equipment to correct defects found during inspections
- Discarded and rejected products, materials, and equipment not meeting specifications
- Recommended necessary corrective actions, based on inspection results
- Stand in team lead when needed
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised employees involved in product inspection and quality control procedures.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Oversaw quality department by supervising daily operations, providing technical support and coordinating personnel.
- Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Developed monthly reports showing inspections and improvements.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Developed comprehensive training programs for new hires to ensure consistent understanding of company quality policies and procedures.
- Mentored junior staff in quality management best practices, fostering a culture of excellence and accountability.
- Established inspection equipment to meet quality control standards.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Determined quality department standards, practices, and procedures.
- Inspected products and worker progress throughout production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Established and tracked quality department goals and objectives.
- Reported production malfunctions to managers and production supervisors.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Maintained QA programs.
WAREHOUSE ASSOCIATE
Abacus
08.2021 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Compared received packages against shipping documents
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Shipped material and performed boxing, packing, labeling and preparation of related documents
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Experience using RF scanner, and picking/packing
- Informed supervisor of parts needed for stock and discrepancies in inventory quantities
- Loaded and unloaded shipments from delivery trucks after completing order documentation
- Packaged and sealed products according to order size and specifications
INTAKE COORDINATOR/INBOUND CALL CENTER AGENT
Knowledge Services
10.2020 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Set up appointments with interested customers according to schedule availability
- Address client concerns
- Respond to customer emails, and documented through data entry
- Coordinated and expedited customer inquiries to other departments for resolution
- Attracted potential customers by answering product and service questions and educating on other products and services
- Obtained customer information such as name, address, and payment method and entered orders into computers
CNA/HHA
Welcome Home
01.2008 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Facilitated personal hygiene management, feeding and ambulation
- Assisted with activities of daily living (bathroom, meals, showers)data entry, secretary work, filing
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Answered call lights to provide emergency treatment and assistance to patients
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
Education
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN12-2020
Skills
- Quality training
- Dedication to product quality
- Quality management systems
- Corrective actions
- Auditing techniques
- Staff training
- Scheduling
- Data collection
- Documentation control
- Quality assurance controls
- QC inspections
- Team collaboration
- Strong work ethic
- Attention to detail
- Employee supervision
- Customer service
- Employee training
- Teamwork
- Time management
- Multitasking
- Problem-solving
Timeline
QUALITY SUPERVISOR
MS companies
10.2022 - Current
WAREHOUSE ASSOCIATE
Abacus
08.2021 - Current
INTAKE COORDINATOR/INBOUND CALL CENTER AGENT
Knowledge Services
10.2020 - Current
CNA/HHA
Welcome Home
01.2008 - Current
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
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