Jalminder Kaur

1. Program Manager handling Learning Initiatives of South and C&E Region and Rest of Amazon GSF including Hubs, 3P Hybrid Stores, Last Mile and External Fulfillments

2. Leading a team of hourly trainer including their deployment, development and productivity

3. Acting as a proactive and productive liaison/partner with internal customers and the Operations team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics.

4. Partnering with operations leaders across all areas of (FC/Last Mile) to identify training needs and schedule training events to meet production forecasts and labor gaps

5. Ensuring network standard training programs are implemented and consistently utilized as required in the fulfillment center

6. Managing and customize training content to meet regional needs and track compliance to these training materials

7. Analyze and understand data to suggest improvements for training and operations

8. Implementing network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)

9. Driving a continuous improvement culture by coordinating and facilitating Continuous Improvement Essentials activities in partnership with operations leaders

10. Creating Learning Programs for all associates and management for Rest of GSF

11. Responsible for implementing learning audits and new learning initiatives with quantifiable outputs.

12. Driving Monthly RnR Programs

13. Introducing LMS in ROGSF and driving LMS in South Region

14. Introducing Learning Dashboards and keeping a track of the trainings conducted by the trainers

15. Organizing MBRs, OP Planning, creating mechanisms to improve learning metrics around the orgs and ROGSF

16. Raising the bar by Hire and Develop the best

1. L&D manager for Metro Cash and Carry in a national role handling training for 27 DCs, HO & RO

2. Handling a team of 27 Store Training Managers Pan India

3. Responsible for End To End Learning cycle of an employee and team which includes complete knowledge transfer through Train The Trainer programs (Operation Trainings, System Trainings, Behavior and Sales Training)

4. Coaching and mentoring of new joiners and my team(Store Training Manager)

5. Content & Strategy Designing: Designing training material to the local needs which are modified according to Indian Business

6. Creating Innovative learning methods : Designing Innovative methods of trainings like Video based learning, Bit sized learning, App based learning, Virtual Reality for processes and sales, making life simple for operations and sales employees on floor and on the field

7. Responsible for business partnering with Senior, Mid management and Metro AG (Germany)training colleagues on identifying the training needs for the organization

8. Deliver trainings and also formulate training material on operations, behavior sales, standards and processes of MCCIN.

9. Training need analysis through observations, discussions, balanced score card, mystery audit ,NPS and sale report of the store

10. Training Schedule & Preparation: Participants assessment, preparation of the training room, evaluation & the IT environment

11. Feedback to stakeholders on the trainings conducted post the trainings through feedback mechanism and modifying the content based on the feedback

12. Handling Inductions of all level of Employees in stores, HO & RO including Categories Buyers, Business leadership, stakeholders, Store management staff and store employees

13. Driving Store Orientations ,Inductions and On-boarding

14. Managing Training of New Stores(NSO)- Ensuring all the employees are trained on the processes and the functions before the store is opened. This includes training of the complete store(including field and floor)

15. Responsible for Learning Solutions of MCC India

16. Designing and strategizing monthly training calendars and monthly dashboards for PAN India Stores

17. Providing and creating training packs like end to end training delivery

18. Synthesizing Organization’s Glossary

19. Shaping sales force trainings and refreshers

20. Constructing regular knowledge review materials and ensuring the same is been rolled out PAN India including pre and post assessment

21. Formulate various training dashboards on regular bases to senior management

22. Responsible for data analytics and data management PAN India

23. Responsible for India’s Internal Capability Building Programs and assessment centers.

24. Additional Responsibility – Handling Employee Engagement, Employee R&R ,CSR for PAN India, Employee Succession Planning, Onboarding and End to End recruitment Cycle, active member of Continuous Improvement Team

· Cracked a sale of 45 Lacs during training stint

· Introduced Training ROI

· Formulated Organization’s Training Evaluation & Feedback Mechanism

· Have received exceptional recognition and awarded from the management as best team for GST transition

· 16-17

· Have been in the NSO team and have opened 2 Metro distribution centers in my 2-year stint

· Executed Capability Building Program 2018 & 2019

· Derived Unnati PAN India – Extended educational program 2019

· Designed Employee Learning Week

· First Time Manager Certified

· Introduced learning dashboards

· Introduced Employee Learning week

· Got awarded for contribution in driving ROGSF Program in Q2 2022 in Amazon

· Introduced Learning Mechanism in ROGSF from end to end and set roots of L&D in the orgs

· Single handedly handled LMS for Last Mile and Hybrid Org in Amazon whitelisted 3k employees and created content to be hosted in LMS

· Introduced learning campaigns