Jalpa Solanki
346 Church Street, Paramatta, NSW
Summary
- Dynamic Business Analyst and Project Manager with a proven track record at TOPS Infosolutions Pvt. Ltd., excelling in process optimization and clear communication. Mastered Agile methodologies and stakeholder coordination, significantly enhancing project delivery and operational efficiency. Expert in predictive modeling and requirements gathering, driving strategic improvements and competitive edge.
- Skilled professional with relevant experience as Wireless Consultant. Strengths include deep understanding of wireless technology, ability to troubleshoot complex issues, and proficiency in providing exceptional customer service. Demonstrated track record of improving operational efficiency and driving customer satisfaction in previous roles. Possess strong technical skills coupled with the ability to explain complex concepts in user-friendly terms.
Overview
6
6
years of professional experience
Work History
Wireless Consultant
Staples Canada
Vancouver
06.2023 - 12.2024
- Customer Service: Showcased advanced problem-solving skills, and managed multiple tasks simultaneously, enhancing customer satisfaction and operational efficiency.
- Engaged in continuous learning to maintain up-to-date knowledge of specialized hardware and software solutions.
- Maintained accurate inventory records of all hardware components used in the network infrastructure.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Implemented security measures such as firewalls and encryption protocols to protect customer data from unauthorized access.
- Assessed customer needs by conducting interviews and gathering information about their current IT infrastructure.
Business Analyst / Project Manager
TOPS Infosolutions Pvt. Ltd.
12.2018 - 09.2022
- Project Administration: Managed multiple end-to-end projects using the Waterfall methodology, ensuring timely delivery within scope and budget.
- Developed project closeout documentation, and performed budget tracking and schedule updates.
- Documentation and Presentation: Prepared high-quality project artifacts, including Project Charters, business cases, briefing notes, and monthly reports.
- Generated PowerPoint presentations for stakeholder meetings and project updates.
- Stakeholder Coordination: Coordinated stakeholder meetings by sending invites and managing schedules.
- Acted as a liaison between project managers and external stakeholders to ensure alignment and communication.
- Requirement Gathering: Conducted requirement-gathering sessions, documented meeting minutes, and maintained clear communication across project teams.
- Ensured all requirements were captured accurately, and facilitated effective collaboration.
Education
Master's in Business Administration -
University Canada West
Vancouver, BC06.2024
Bachelor's Degree - Information Technology
Gujarat Technological University
Ahmedabad, Gujarat, India06.2018
Skills
- Microsoft Office Suite
- Competitive analysis
- Project management
- Product management
- Business case validation
- Strategic thinking
- Requirements gathering
- Business process mapping
- Cost-benefit analysis
- Predictive modeling
Accomplishments
- Promoted from Part-Time Sales Consultant to Full-Time Wireless Consultant.
- Ranked in Canada's TOP 150 Wireless Consultants.
- Awarded Best Employee of the Month in 2018 for outstanding performance as a Business Analyst.
Languages
- English
- Hindi
- Gujarati
Highlights
- Experienced Business Analyst and Project Manager with over 4 years of experience, currently focusing on learning and development within technical environments.
- Specialized in designing, implementing, and evaluating effective learning solutions.
- Proficient in MS Office, MS Access, Visio, and project management tools like JIRA, Zoho, Trello, and Slack.
- Aiming to leverage my expertise to enhance the skills and knowledge of technical experts.
Timeline
Wireless Consultant
Staples Canada
06.2023 - 12.2024
Business Analyst / Project Manager
TOPS Infosolutions Pvt. Ltd.
12.2018 - 09.2022
Master's in Business Administration -
University Canada West
Bachelor's Degree - Information Technology
Gujarat Technological University
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