Jamal Akhtar
Subject Matter Expert
UP
Summary
Dedicated to collaborating with organizations that foster growth and learning opportunities while actively contributing to overall success. Possesses a creative and innovative mindset, eager to thrive in a challenging environment that encourages excellence. Committed to being an integral part of a dynamic team, leveraging skills and expertise to drive organizational and personal development.
Overview
10
10
years of professional experience
1
1
Language
Work History
Subject Matter Expert- (P&C Insurance)
EXL India Private Ltd.
12.2018 - Current
- Role responsibilities
- Premium auditing basis on the state jurisdiction
- Manage internal and external customer satisfaction
- Ensure process SLA – timeliness & accuracy and Ensure individual targets are met
- Collaborate with Customer offices to provide implementable solutions
- Active Participation in weekly / Monthly calls with the Customer Office
- Identify root causes of errors and opportunities for defect reduction as and when required
- Work for the staff as well of others as motivating and inspiring the staff, rewarding schemes designing, etc. and make exams of their performance statistically and bases customer feedback
- Directly supervise the work to the team including mentoring, coaching and providing advice on procedures/work methods
- Resolving the queries for Offshore and Onshore customers
- Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage the workloads, meet or exceed quality standards Publishing the production report
- Calculation the accuracy on DPMO basis
- Managing leave and breaks for the team
Senior Process Associate- (P&C Insurance)
Genpact India Private Ltd.
12.2015 - 11.2018
- Role responsibilities
- Claim processing as per SOP standard
- Tracking and circulating process updates to the team
- Audit claims of associates before publishing on the portal
- Daily allocations of task as per available volume
Education
Bachelor of Business Administration -
Dr. Bhimrao Ambedkar University
AgraSkills
Proven ability to work under the pressure and to meet deadlines
Highly organized, proactive, hardworking, focused
Time management & Quick learner
A positive 'can do' attitude
Timeline
Subject Matter Expert- (P&C Insurance)
EXL India Private Ltd.
12.2018 - Current
Senior Process Associate- (P&C Insurance)
Genpact India Private Ltd.
12.2015 - 11.2018
Bachelor of Business Administration -
Dr. Bhimrao Ambedkar University
Personal Snippets
Date of Birth : 22th October, 1990 Date: Place: Signature Jamal Akhtar