Jamal Mohamed
Senior System Engineer, Azure & VMware Administrator
Tirunelveli
Summary
Results-driven Senior System Engineer & VMware Administrator with 14+ years of experience in designing, deploying, and managing Network & virtualized infrastructure (Windows Server Administration, VMware vSphere, ESXi, vCenter, vSAN), Azure cloud services (IaaS, hybrid cloud), and hybrid cloud environments (Azure). Expertise in high availability, disaster recovery, automation (PowerShell), cloud computing (Azure), and infrastructure management. Strong background in server administration, Linux Server Administration L1 Level, storage (SAN/NAS), and IT security compliance. Knowledge sharing and networking concepts round out my skill set.
Overview
15
15
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Senior System Engineer / VMware Administrator
TECHBOT PVT LTD
10.2024 - 08.2025
- Virtualization Management: Administered 1500+ VMs across VMware vSphere 7.0.3, ensuring 99.99% uptime with HA/DRS configurations.
- Performed daily maintenance tasks for the upkeep of server systems including backups and system health checks.
- Disaster Recovery: Designed and implemented VMware SRM, reducing RTO from 4 hours to 45 minutes.
- Managed Azure AD, conditional access policies, MFA, and RBAC to enforce security best practices.
- Provisioned, configured, and managed Azure VMs, storage accounts, virtual networks, and Azure Active Directory (AD) to ensure optimal performance and cost efficiency
- Designed and maintained Azure Virtual Networks (VNet), NSGs, VPN Gateway, and ExpressRoute.
- Configured Azure Monitor, Log Analytics, and Alerts for proactive issue resolution
- Ensured compliance with Azure Security Center, Microsoft Defender, and Azure Policy.
- Active Directory Management: Managed multi-domain AD forest with 2,000+ users.
- Backup Strategy: Deployed Commvault Backup & Replication, ensuring RPO < 1hr for critical systems
- Provided technical guidance for system development and troubleshooting.
- Developed and implemented system security policies, procedures and best practices.
- Communicated with clients to understand system requirements.
- Cost Optimization: Migrated 200+ VMs to AZURE using VMware Cloud (VMC), cutting infrastructure costs by 30%.
- Resource Utilization: Analyzed performance metrics to optimize resource allocation and improve overall efficiency.
- Automation: Developed PowerShell scripts to automate VM provisioning, reducing deployment time by 70%.
- Assisted remote employees and made recommendations on handling system problems at home offices.
- Managed users' accounts in Active Directory services such as creating user accounts and resetting passwords.
- Led troubleshooting efforts to resolve complex technical issues in systems engineering.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Worked closely with other teams to ensure smooth operation of the overall IT infrastructure.
- Assisted with development of long-term strategic goals for systems engineering team in alignment with business objectives.
IT System Engineer
AL REEM DOMESTIC WORKERS SERVICES LLC
09.2020 - 09.2024
- Infrastructure Upgrade: Led vSphere 6.5 to 7.0 migration with minimal downtime for critical workloads.
- Storage Optimization: Implemented vSAN for high-performance storage, improving IOPS by 40% & Create and Apply Raid 5 Storage policy to all VM’s storage Optimized by 40%.
- Security Audit: Enforced CIS benchmarks on ESXi hosts, eliminating vulnerabilities.
- Backup Strategy: Deployed Commvault Backup & Replication for critical systems
- Diagnosed and resolved network connectivity problems efficiently.
- Assisted users with troubleshooting various IT systems and applications.
- Conducted routine maintenance on computer systems to ensure optimal performance.
- Handled hybrid identity integration (Azure AD Connect) for on-premises and cloud synchronization
- Provisioned, configured, and managed Azure VMs, storage accounts, virtual networks, and Azure Active Directory (AD) to ensure optimal performance and cost efficiency.
- Optimized cost management using Azure Cost Explorer and reserved instances.
- Designed and maintained Azure Virtual Networks (VNet), NSGs, VPN Gateway, and ExpressRoute
- Collaborated with team members to improve IT support processes and procedures.
- Educated users on best practices for security and data protection protocols.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Managed inventory of IT equipment and coordinated hardware replacements as needed.
- Provided technical support to end-users on a variety of computer software and hardware issues.
IT Systems Administrator
AL SAADA DOMESTIC WORKERS SERVICES
04.2018 - 08.2020
- Active Directory Management: Managed multi-domain AD forest with 1,000+ users.
- Backup Strategy: Deployed Acronis Backup & Replication
- Linux Integration: Install & Configured RHEL servers in VMware for DevOps teams.
- Implemented network security protocols for data protection and system integrity.
- Managed hardware and software installations across various client locations.
- Provided technical support to staff and clients for troubleshooting issues.
- Monitored network performance to identify potential issues proactively.
- Documented technical processes and user guides for future reference and training purposes.
- Installed new hardware and software solutions in accordance with company standards.
- Provided technical support for LANs, WANs, network segments, Internet connections.
- Evaluated current IT infrastructure to identify areas that need improvement or upgrade.
- Established secure communication channels between remote offices using VPN technologies.
IT Network Engineer
Binda Wood Groups Riyadh, KSA
09.2014 - 10.2017
- Active Directory Management: Managed multi-domain AD forest with 1,000+ users.
- Configured and maintained network infrastructure for Binda Wood Group operations.
- Monitored network performance to ensure optimal functionality across all systems.
- Designed and executed network upgrades to support new business initiatives.
- Installed and Configure software updates on servers, Computers, Laptops, and various network devices.
- Provided training sessions for staff on effective network usage and best practices.
- Collaborated with IT professionals to identify system needs and implement solutions.
- Troubleshot hardware/software issues in POS systems, scanners, and label printers.
- Supported inventory management systems and ensured store network connectivity.
Network Engineer
Lotus Geo Solution Pvt Ltd Bengaluru, India
07.2010 - 08.2014
- Handling tickets related to desktops, laptops, switches and routers.
- Focusing on customer satisfaction feedback post-ticket resolution.
- Working on ticket-based tasks with an emphasis on networking components.
- Performing installations of Windows Server, windows.
- Prioritizing and addressing calls efficiently, adhering to assigned ticketing protocols.
- Updating service packs, troubleshooting hardware and networking issues, and maintaining desktop and server systems, with a focus on first-level escalation for Active Directory problems as part of the desktop operations team.
- Conducting practical training sessions for desktop and laptop engineers, tailored especially for new hires.
- Handling second-level escalations for laptop and desktop incidents, showcasing technical expertise in complex troubleshooting and resolution.
- Spearheading incident management processes and conducting Root Cause Analysis (RCA) for calls to drive continuous improvement and proactive problem resolution.
- Guiding and mentoring a team specializing in both laptop and desktop support.
- Sharing insightful monthly MIS reports and conducting a thorough assessment of engineers' performance across different categories, ensuring continuous improvement.
Education
B.E. - Electronics & Communication Engineering
05.2010
HSC - Math’s Biology
05.2006
Skills
Cisco Routers, switches & NGFW VMware: vSphere 6x/7x, ESXi, vCenter, vSAN, Horizon VDI, SRM, DRS, HA
Certification
Microsoft Certified: Azure Administrator Associate
Disclaimer
I am confident that I shall strive and succeed in the position applied to the satisfaction of my superiors and justify the assignment entrusted on me. The information furnished above is true to the best of my knowledge.
Additional Information
Tools: OP Manager Plus, Password Manager Pro, End Point Central, Entra Connect, ServiceDesk, Jira.
Timeline
Senior System Engineer / VMware Administrator - TECHBOT PVT LTD
10.2024 - 08.2025
IT System Engineer - AL REEM DOMESTIC WORKERS SERVICES LLC
09.2020 - 09.2024
IT Systems Administrator - AL SAADA DOMESTIC WORKERS SERVICES
04.2018 - 08.2020
IT Network Engineer - Binda Wood Groups Riyadh, KSA
09.2014 - 10.2017
Network Engineer - Lotus Geo Solution Pvt Ltd Bengaluru, India
07.2010 - 08.2014
Anna University - B.E., Electronics & Communication Engineering
M.N. Abdur Rahman Hr Sec School - HSC, Math’s Biology
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