Troubleshooting
Jamal Ahamed M
Senior Analyst, Order management Support
Hyderabad,TG
Summary
Flexible Technical Support Engineer with 8.5 years of experience helping clients maintain smooth operations. Expertise in Trouble shooting and root cause analysis. Commended for rapidly and effectively resolving downtime and efficiently integrating new techniques and solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Senior Analyst Order Managemetn Support
Dun & Bradstreet
Hyderabad, Telangana
08.2021 - Current
- Employed as Senior Analyst, Order Management Support
- B3, Accounting & Controlling.
- Debugging the issues related to accounts, Invoices, Pricing, Sales, etc.
- Pushing Invoice run and making sure its renewal process in time.
- Troubleshooting the most complicated CSR and Overage cases for the client in less than 24 hours.
- Scheduling calls with different teams to expedite the resolution and to maintain client satisfaction.
- Being an outstanding performer, provided support to the subordinates whenever needed.
- Proved successful working within tight deadlines during the quarter ends and year ends.
Technical Support Client Admin Specialist
Kofax Pvt Ltd
Hyderabad, Telangana
04.2019 - 07.2021
- Employed as Technical support Client Admin Specialist.
- Investigating Clients account and creating portal access.
Providing Technical support for Power PDF product.
(Download, installation, and all Product related technical issues). - Having basic knowledge of Salesforce Admin and Development to access account of clients.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Quickly learned PowerPDF with in 7 days and applied them to daily tasks, improving efficiency and productivity to 15%.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional service.
Sr Technical Account Management
Amazon.in
Hyderabad, Telangana
08.2016 - 04.2019
- Employed as Sr. Selling Partner Support associate for sellers under Amazon.in for 32 months.
- Managing Seller's Account
- Resolved problems, improved operations and provided exceptional service.
- Devoted special emphasis to punctuality and worked to maintain
outstanding attendance record, consistently arriving to work ready to start immediately. - Increased customer satisfaction by resolving issues exceptionally.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced
atmosphere. - Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Technology - Computer Science Engineering
Jawaharlal Technological University, Anantapuram
Hyderabad 06.2010 - 05.2014
Board of Intermediate - MPC
Sri Venkateshwara Junior College
Nandyal 06.2008 - 04.2010
High School Diploma -
The Gelivi's Venkateshwara Vidyalaya
Nandyal 06.1997 - 04.2008
Skills
Hardware integration
Customer relationship management
Technical fault tracking
Root cause analysis
Internal policy compliance
Technical issues analysis
Desktop support
Application support
Customer service expert
Technical documents comprehension
Salesforce lightning experience
Customer service excellence
Customer relationship management (CRM)
Ticket management
Software
Salesforce lightning experience
Training and mentoring
Operations management
Team Building
Quality control management
Application Support
Subject Matter Expert
Interests
Playing Shuttle Badminton
Automobiles
Ancient History
Declaration
I here by declare that the above mentioned details are correct up to my knowledge and I am ready to produce the supporting documents whenever needed.
Faithfully,
Jamal M
Timeline
Senior Analyst Order Managemetn Support
Dun & Bradstreet
08.2021 - Current
Technical Support Client Admin Specialist
Kofax Pvt Ltd
04.2019 - 07.2021
Sr Technical Account Management
Amazon.in
08.2016 - 04.2019
Bachelor of Technology - Computer Science Engineering
Jawaharlal Technological University, Anantapuram
06.2010 - 05.2014
Board of Intermediate - MPC
Sri Venkateshwara Junior College
06.2008 - 04.2010
High School Diploma -
The Gelivi's Venkateshwara Vidyalaya
06.1997 - 04.2008