Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jamalpur Sneha

Jamalpur Sneha

Hyderabad

Summary

Astute Senior Fraud Specialist known for high productivity and efficiency in task completion. Possess specialized skills in data analysis, fraud detection methodologies, and regulatory compliance. Excel in critical thinking, problem-solving, and communication, ensuring success in identifying and mitigating fraudulent activities.

Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel.

Skilled in identifying, investigating, and resolving complex financial frauds with background as Fraud Examiner. Possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing fraud losses by implementing effective preventive measures and conducting thorough investigations leading to successful resolution of fraudulent activities.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Senior Fraud Specialist

Synchrony Financial International Pvt Ltd
Hyderabad
10.2016 - Current
  • Reviewed customer accounts regularly for any irregularities that could indicate possible fraudulent behavior.
  • Established relationships with external organizations involved in combating financial crimes such as money laundering or identity theft.
  • Monitored transactions across multiple systems for signs of suspicious activity or potential breaches in security protocols.
  • Conducted training sessions for staff members on methods for detecting and preventing fraud.
  • Provided guidance and advice on best practices for identifying and preventing future incidents of fraud.
  • Responded promptly to inquiries made by customers regarding their accounts or any suspicions they may have about possible illegal activity taking place within the organization.
  • Managed a team responsible for investigating claims related to suspected fraudulent activities.
  • Developed strategies to detect and prevent fraud, including the implementation of new policies and procedures.
  • Investigated fraudulent activity in order to identify suspicious patterns and potential risks.
  • Created detailed reports outlining specific actions taken during investigations into fraudulent activity.
  • Maintained detailed documentation of all investigative processes and outcomes.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Made recommendations for closing accounts and performed associated follow-up.
  • Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
  • Developed and implemented fraud detection strategies that decreased fraudulent activities by a significant percentage.

Senior Customer Service Representative

ADP
Hyderabad
12.2021 - 09.2022
  • Provided technical support to customers via phone, email and chat.
  • Assisted in developing strategies to improve the overall customer experience.
  • Analyzed customer data to identify opportunities for upselling services.

Education

SSC -

David Memorial High School
Hyderabad

Intermediate Certificate - Commerce

Sri Sai Vignan Bharti Junior College
Hyderabad

Skills

  • Ethics and integrity
  • AML compliance
  • Transaction monitoring
  • Fraud prevention
  • Investigation techniques
  • Telephone and email etiquette
  • Procedure review
  • Transaction review
  • Fraud patterns
  • Detection models
  • Complaint resolution
  • Creative problem solving
  • Multi-task management
  • Project management
  • Microsoft Excel
  • Customer education
  • Call center operations
  • Credit adjustments
  • Team development
  • Data collection
  • Follow-up skills
  • Conflict resolution
  • Active listening
  • Payment processing
  • Customer relations
  • Call escalation
  • Technical support
  • Research
  • Microsoft outlook
  • Inbound and outbound calling
  • Coordination
  • Customer satisfaction measurement

Languages

Hindi
First Language
English
Proficient
C2
Telugu
Proficient
C2
Marathi
Upper Intermediate
B2
Urdu
Advanced
C1

Timeline

Senior Customer Service Representative

ADP
12.2021 - 09.2022

Senior Fraud Specialist

Synchrony Financial International Pvt Ltd
10.2016 - Current

SSC -

David Memorial High School

Intermediate Certificate - Commerce

Sri Sai Vignan Bharti Junior College
Jamalpur Sneha