Jamaluddin Rahman
Bangalore
Summary
Results-driven Area Operations Manager with 6 years in hospitality, specialising in property operations and revenue optimisation. Increased occupancy rates while improving operational efficiency across multiple locations. Skilled in budget management and strategic planning, focused on maximising asset performance and profitability.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Cluster Manager
Colife Advisory PVT LTD (colive)
03.2025 - 07.2026
- Directed and guided property teams to achieve operational excellence
- Monitored key performance indicators (KPIs) such as occupancy, revenue, customer satisfaction (CSAT), NPS, and online ratings, implementing corrective actions where needed.
- Resolved customer escalations promptly while coordinating with Sales, Maintenance, and Support teams to enhance resident experience and retention.
- Resolved customer escalations swiftly, collaborating with Sales, Maintenance, and Support teams
- Managed operational budgets, vendor performance, inventory, and facility maintenance to optimise costs
Operations Manager
KOTS RENTING PVT LTD
02.2024 - 03.2025
- Oversaw daily operations across multiple apartment complexes.
- Monitor rent collection daily, reducing arrears and supporting profitability outcomes.
- Direct staff to follow customer service and operational protocols closely.
- Handle escalated tenant issues and complaints promptly and professionally.
- Deliver consistently high customer service across all properties.
- Implement resident engagement initiatives to improve satisfaction and retention.
- Maintained property maintenance and cleanliness to meet company standards.
- Managed legal matters related to evictions and lease disputes. for evictions, disputes, and lease violations.
Residents Manager
MONAMI HOSPITALITY PVT LTD (Myroomie)
01.2023 - 01.2024
- Address resident complaints promptly using clear updates and follow-ups.
- Handle resident disputes by mediating conflicts and de-escalating tensions.
- Organise community events to strengthen resident engagement and improve living environment.
- Conduct move-in and move-out inspections using checklists and documented findings.
- Maintain property cleanliness, safety standards, and everyday presentation consistently.
- Coordinate repairs, maintenance, and routine inspections to keep services running.
- Manage utility services and confirm housing regulation compliance each billing cycle.
- Provide regular reports on property performance and occupancy rates to senior management.
Residents Captain
DTWELVE SPACE PVT LTD (Stanzaliving)
01.2020 - 07.2023
- Addressed resident concerns, enforced community rules, and resolved conflicts to enhance community living experience.
- Coordinated repairs, inspections, and routine upkeep for all facilities to maintain operational standards.
- Prepared daily reports for senior management detailing occupancy and satisfaction trends to inform decision-making.
- Adhered to safety protocols, including assessing weather variables to promote passenger, cabin crew and aircraft safety.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Education
Diploma - Computers
IACT Badarpur Assam
Assam06.2016
BHM
MUMBAI UNIVERSITY
mumbai 01-2021
BEACON JN COLLEGE
Skills
- Property management systems
- Tenant screening
- Tenant relations
- Property maintenance
- Complaint resolution
- Escalated guest issues
- Customer management
- Operational management
- Process improvement
- Regulatory compliance
- Project management
- Team leadership
Languages
Hindi
English
Kannada
Bengali
Custom
Exploring new world and its different culture, Playing video games, Learning ways to complete a task., Spending time on natural habitats.
Timeline
Cluster Manager
Colife Advisory PVT LTD (colive)
03.2025 - 07.2026
Operations Manager
KOTS RENTING PVT LTD
02.2024 - 03.2025
Residents Manager
MONAMI HOSPITALITY PVT LTD (Myroomie)
01.2023 - 01.2024
Residents Captain
DTWELVE SPACE PVT LTD (Stanzaliving)
01.2020 - 07.2023
Diploma - Computers
IACT Badarpur Assam
BHM
MUMBAI UNIVERSITY
BEACON JN COLLEGE