James Bugajski
La Porte
Summary
Results-driven professional that enjoys bringing new perspective/information to the table. Satisfies customer needs with accurate information. Consistently on-time and above performance expectations. I find what needs to be addressed beyond my expected duties and utilize the most efficient methods for accomplishing those additional tasks. I work well with others and positively represent the company I work for beyond what is expected of me.
Experienced with developing comprehensive insurance policies to fit diverse client needs. Utilizes effective communication to build strong client relationships and ensure satisfaction. Track record of employing risk assessment to deliver optimal insurance solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Producer
AO Globe Life
12.2024 - Current
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and common concerns potential clients faced.
- Worked in high-volume, competitive sales environment.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Streamlined the application process for clients, simplifying paperwork and reducing wait times for approval.
- Assisted colleagues in closing deals by sharing best practices for successful sales consultations.
- Created sources for continuous client referrals within a given community using extensive networking skills.
Order Management Representative
Sunrise Health Foods
11.2018 - 02.2025
- Helped grow weekly sales by 40%
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Set productivity and quality standards
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Performed routine equipment inspections/maintenance
- Communicated with team members to ensure smooth workflow and meet deadlines.
- Participated in periodic inventory audits
- Crosstrained in other roles as required for increased flexibility within team.
- Answered customer and employee questions about merchandise, availability, location, etc.
- Consistently identified opportunities to improve processes and increase efficiency.
Education
Bachelor of Science - Business Management
Purdue University Northwest
Hammond, IN05.2024
Skills
- Operations management
- Self Motivation
- Teamwork/Building
- Maintenance
- Quality Control
- Attention to detail
- Stress tolerance
- Relationship building
- Licensed insurance agent IN (Life and Health)
- Client retention
- CRM software
Affiliations
- 4 years with Munster Mustangs Hockey
- Won a championship and helped build a team that stuck together through adversity
- 4 years with Purdue Northwest Hockey
- A member of the team the year it was founded and watched it grow year after year. We went from a division three team that got blown out every game to a top contender of division one. There was a period of time where motivation on the team suffered, me and some of the older guys helped rally everyone together and represent our school well.
Certification
- Licensed Life, Accident, and Health Insurance Agent - January 2025
Timeline
Insurance Producer
AO Globe Life
12.2024 - Current
Order Management Representative
Sunrise Health Foods
11.2018 - 02.2025
Bachelor of Science - Business Management
Purdue University Northwest
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