Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Campbell

Russiaville

Summary

Dynamic Branch Manager with a proven track record at At Home Health Equipment, excelling in operations management and customer service. Enhanced efficiency through strategic process improvements, resulting in increased profitability. Skilled in coaching and mentoring staff, fostering strong client relationships, and ensuring regulatory compliance to elevate patient care standards.

Overview

18
18
years of professional experience

Work History

Branch Manager

At Home Health Equipment
06.2021 - Current
  • Oversaw daily branch operations to ensure high-quality patient service and compliance with regulations.
  • Developed and implemented process improvements that enhanced operational efficiency and reduced turnaround times.
  • Trained and mentored staff on best practices for customer engagement and equipment handling.
  • Managed inventory control systems, ensuring accurate stock levels and timely replenishment of health equipment.
  • Collaborated with sales team to identify customer needs and provide tailored solutions for home health care products.
  • Conducted regular performance evaluations to promote staff development and maintain service excellence standards.
  • Analyzed branch performance metrics to drive strategic initiatives aimed at improving overall profitability.
  • Fostered relationships with healthcare providers to expand referral networks and enhance community service outreach efforts.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Center Manager

Lincare
01.2007 - 05.2021
  • Managed daily operations to ensure compliance with healthcare regulations and company policies.
  • Developed training programs to enhance staff performance and improve patient care standards.
  • Oversaw inventory management, optimizing supply levels to meet patient needs effectively.
  • Implemented process improvements that increased operational efficiency and reduced costs.
  • Coordinated communication between departments to streamline workflows and enhance service delivery.
  • Led team meetings to discuss performance goals, address challenges, and foster collaboration.
  • Monitored quality assurance metrics to uphold high standards in patient services and safety protocols.
  • Cultivated relationships with healthcare providers to support patient referrals and service expansion initiatives.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.

Education

General

Kokomo High School
Kokomo, IN
01-1995

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Relationship management
  • Verbal/written communication
  • Employee development
  • Staff management
  • Operations management

Timeline

Branch Manager

At Home Health Equipment
06.2021 - Current

Center Manager

Lincare
01.2007 - 05.2021

General

Kokomo High School

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James Campbell