James Christopher
Information Technology Operations & Asset Management
Hyderabad,TG
Summary
Dedicated IT Operational Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced IT Management Professional with over 4 years of experience in Information Technology Asset Management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Tech Operations Analyst-II
Wells Fargo & Company
Hyderabad, TELANGANA
05.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving Hardware and Technical issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled 15,800+ tickets in SharePoint tool for BCP project to support business operations in pandemic situation for Hyderabad & Chennai sites in India.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Supervised work of contracted employees to keep on task for timely completion.
- Actively listened to stakeholders, handled concerns quickly and escalated major issues to management.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed minor preventive maintenance and mechanical repairs on equipment.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed all mandatory trainings on time for skill development.
- Received 22 Shared Success recognitions awards from Business Share-holders and other Senior Management in supporting BCP Projects & BAU operations.
IT Asset Management Co-ordinator
Amazon Services Private Limited
Hyderabad, TELANGANA
03.2019 - 01.2020
- Resolved conflicts and negotiated mutually beneficial agreements with IT Asset Vendors.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used coordination and planning skills to achieve results according to schedule.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Worked flexible shifts on weekend and holiday to support business operations.
- Project lead for Site movement operations in Hyderabad locations.
- Worked with logistic partners and SEZ officials for smooth operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers, handled concerns quickly and escalated major issues to Management.
- Participated in team-building activities to enhance working relationships.
- Received and processed received IT stock into inventory management system tools.
- Received appreciations from business team for BCP projects and Site movement activities.
IT Asset Engineer
Amazon Development Center
Hyderabad, TELANGANA
03.2018 - 02.2019
- Completed minor preventive maintenance and mechanical repairs on equipment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Oversaw daily operations to ensure high levels of productivity.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
Sr Marketing Business Executive
Levin Decors
Hyderabad, TELANGANA
11.2015 - 12.2016
- Saved company amount by implementing cost-saving initiatives that addressed long-standing problems.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked closely with Interior designers and project contractors to maintain optimum levels of communication to effectively and efficiently complete projects.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from multiple sources and presented results.
Education
SSC -
- Awarded for Sports activities
- Member of National Green Crops
- Elected as School sports captain for Sports competition in the year 2008 & 2009.
Some College (No Degree) - Commerce Economics And Civics
- Continuing education in Telangana Open secondary schooling.
Bachelor Of Administrative Studies - Political Science
06.2015 - 05.2018
- Elected to City Student President for YSRCP Student Wing in 2015.
- Actively participated in Student general meeting for their concerns and other programs.
Smart Grad + - Hardware & Troubleshooting
08.2017 - 12.2017
- Relevant Coursework Completed: Hardware & Networking
- Completed professional development in Hardware Engineering.
- Worked and participated in real time troubleshooting issue in workshops conducted by Jetking Institution.
CCNA & Windows Server -
12.2017 - 02.2018
- Relevant Coursework Completed: Network Configuration & Windows Server basics.
- Completed professional development in CCNA & Windows Server basics.
Some College (No Degree) - Information Technology Infrastructure Library
01.2020 - 02.2020
- Relevant Coursework Completed: ITIL V4
- Completed and certified professional in IT Asset Management with ITIL Certification.
Skills
System deployment monitoring
System Analysis
Technical Analysis
Troubleshooting and resolution
Audits understanding
Customer requirement prioritization
Hardware documentation
Computer skills
Employee Motivation and Performance
Business Development
People and Culture
On-site operations
Experienced with IT Asset Management Operations
Technical Operations Management
Remote support
Certification
Certified [Hardware & Networking], Company [Jetking]
Accomplishments
- Received appreciations from business management teams in Amazon development center by completing Site Movement activity with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Coordinated with cooperate security & Facilities admin teams for Site movement operations.
- Documented and resolved delay in site movement which led to SEZ compliances.
- Supervised team of 18 IT Asset engineers.
- Achieved 22 Shared success recognition awards in Wells Fargo Center for BCP project and BAU operations.
Timeline
IT Tech Operations Analyst-II - Wells Fargo & Company
05.2020 - Current
Information Technology Infrastructure Library[Version -4]
02-2020
Passport Web A.T.E.S - Some College (No Degree), Information Technology Infrastructure Library
01.2020 - 02.2020
IT Asset Management Co-ordinator - Amazon Services Private Limited
03.2019 - 01.2020
IT Asset Engineer - Amazon Development Center
03.2018 - 02.2019
Jetking Hardware & Networking - CCNA & Windows Server,
12.2017 - 02.2018
Jetking Hardware & Networking - Smart Grad +, Hardware & Troubleshooting
08.2017 - 12.2017
Certified [Hardware & Networking], Company [Jetking]
02-2017
Sr Marketing Business Executive - Levin Decors
11.2015 - 12.2016
Dr BR Ambedkar University - Bachelor Of Administrative Studies, Political Science
06.2015 - 05.2018
Blue Birds High School - SSC,
Amaravati High School - Some College (No Degree), Commerce Economics And Civics