James Dennison
Bangalore
Summary
Dynamic leader with a proven track record at Mobisy Technologies Pvt Ltd., excelling in operations management and fostering robust client relationships. Spearheaded projects that significantly enhanced operational efficiency and customer satisfaction. Skilled in strategic planning and team leadership, consistently improving performance and driving business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AVP, Customer Success
Mobisy Technologies Pvt Ltd.
10.2020 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Established policies and procedures that improved operational efficiency within the organization.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Information Technology Analyst
Pagariya Foods Pvt Ltd
12.2018 - 10.2020
- Communicating with stakeholders to understand their requirements.
- Develop and analyze functional specifications.
- Design efficient IT systems to meet business and technology needs.
- Analyzed projects to determine resource requirements and procured necessary software.
- Coordinate developers to build and implement technology solutions.
- Keeping abreast of technology trends and developments.
- Facilitated and performed user acceptance testing, developed and documented training procedures as part of implementation strategy.
- Performed regular data backups to prevent loss of critical information due to unforeseen circumstances or system failures.
- Established effective communication channels between IT teams and stakeholders for seamless project execution.
Senior Executive SFA & ERP Support
Hector Beverages Pvt Ltd
08.2015 - 12.2018
- Accounting software Support (Navision and CRM Sales) which includes Procurement, Production, dispatch and Accounting (AR and AP).
- Admin Support for Navision and CRM (Sales).
- Master Data Creation (Microsoft Dynamics Navision and CRM)
- Processing employee claims through Zoho.
- Salesmen SFA Support for APP and Middleware, training, resolving the sales man queries regarding the usage of the APP, used for sales data to be captured.
- Working on the feedbacks from sales manager and sales executive to enhance the APP for better use.
- Daily and Weekly Sales Reporting.
- Master Data Creation
Senior Executive
Infosys BPM
08.2011 - 08.2015
- Resolving customer’s issues regarding their phone, broadband, VoIP, Fibernet.
- 1 year and 8 months of experience as a Process coach providing the team with company’s vision and objectives of the projects.
- Taken responsibility to handling the vitality team for the process, responsibility was to scale up the performance of the Bottom Quintile agents.
- Monitoring, mentoring, coaching and 1-2-1 with the team members to improve the performance
Education
Bachelor of Commerce - Financial Accounting
St. Claret College
Bengaluru, India06-2011
Skills
- Operations management
- Channel management
- Internal communications
- Corporate communications
- Crisis management
- Strategic planning
- Procedure implementation
- Operations oversight
- Operational leadership
- Operational management
- Performance improvement
- Program oversight
- Program management
- Project management
- Customer service
- Customer relations
- Relationship building
- Performance evaluation and monitoring
- Client account management
- Decision-making
- Team leadership
- Staff training/development
- Customer service management
- Customer retention
- Change management
- Proficient in Implementation
Certification
Program Management Foundations
Decision-Making with Generative AI
Timeline
AVP, Customer Success
Mobisy Technologies Pvt Ltd.
10.2020 - Current
Information Technology Analyst
Pagariya Foods Pvt Ltd
12.2018 - 10.2020
Senior Executive SFA & ERP Support
Hector Beverages Pvt Ltd
08.2015 - 12.2018
Senior Executive
Infosys BPM
08.2011 - 08.2015
Program Management Foundations
Decision-Making with Generative AI
Bachelor of Commerce - Financial Accounting
St. Claret College
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