James De Souza
Evansville
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
10
10
years of professional experience
1996
1996
years of post-secondary education
Work History
Team Leader
Tmmi
Princeton
06.2015 - 10.2025
- Led team meetings to discuss project progress and address challenges.
- Coordinated workflow between departments to ensure smooth operations.
- Trained new team members on company policies and procedures.
- Implemented process improvements to enhance team efficiency and productivity.
- Monitored team performance and provided constructive feedback regularly.
- Facilitated communication between management and team members to resolve issues.
- Organized team-building activities to promote collaboration and morale.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular performance reviews to assess individual team member progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Created training materials and conducted group trainings on new processes or procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Education
Williston High School
Williston, FLSkills
- Team management
- Process improvement
- Performance evaluation
- KPI development
- Project coordination
- Data analysis
- Team building
- Effective communication
- Time management
- Motivational leadership
- Verbal and written communication
- Attention to detail
- Key performance indicators
- Employee evaluation
- Team supervision
- Teamwork and collaboration
- Safety processes and procedures
- Documentation and reporting
- Evaluating employee work
- Complex Problem-solving
- Expectation setting
- Employee training
- Overseeing daily activities
- Team assessment
- Task delegation
- Performance evaluations
- Flexible schedule
- Leadership
- Leading team meetings
- Safety
- Coaching and mentoring
- Coaching
- Loss prevention
- Daily workflow improvement
- Project management
- Shift scheduling
- Mentoring
- Giving constructive feedback
- Goal setting
- Performance improvement
- Analytical thinking
- Team motivation
References
References available upon request.
Timeline
Team Leader
Tmmi
06.2015 - 10.2025
Williston High School