James Durham

As an Automotive Warranty Compliance Consultant at GP Strategies Corporation, I support Nissan and INFINITI dealers with virtual meetings to evaluate their work orders, claims, and processes, and ensure they are compliant with the manufacturer's standards and policies. I have been in this role since May 2023, and leverage my extensive knowledge and credentials as an ASE Certified Automotive Technician to provide effective guidance and feedback to the dealers. With over 27 years of experience in the automotive industry, working as a technician, service adviser, and service manager for various dealerships. I have developed strong problem solving, customer service, and interpersonal skills that enable me to build trust and rapport with the dealers and customers. The mission is to deliver the best experience and quality to the clients and help them achieve their goals. I enjoy the challenge and opportunity of working with GP Strategies, a global leader in performance improvement and learning solutions.

• Forklift Licenses
• TIBP A3 Certification
• HAZMAT General Awareness, Receiver
• Toyota Value Selling Process
• Honda Motor Company Silver level service advisor, silver level technician
• Mitsubishi Motors Triple Diamond Advisor
• KIA Motors Gold Level Advisor
• TSI Certification (Total Satisfaction Index)
• CSI Certification (Customer Satisfaction Index)