James E. Frohardt II
Carmel
Summary
Results-driven business professional with background in account management and client relations. Highly adaptable and skilled in strategic planning and customer service, ensuring client satisfaction and business growth. Experienced with managing business accounts and fostering client relationships. Utilizes strategic planning to drive revenue and growth. Track record of leveraging communication and negotiation skills to exceed client expectations.
Overview
21
21
years of professional experience
Work History
Business Account Executive
Metronet
11.2024 - 06.2025
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects regularly to verify pipeline sufficiency.
- Provided monthly sales forecasts within 5% accuracy for strategic planning.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Established close relationships with new small business prospects.
- Added over $50,000 monthly to meet revenue targets
- Leveraged CRM (Salesforce) to collect, organize, and manage sales data and customer information.
Sales Executive II – Merchant Regional
FIS WorldPay
09.2022 - 11.2024
- Oversaw merchant solutions sales for Southern Indiana and Indianapolis Metro areas. Total of 31 Branches
- Consistently achieved target goals for new Merchant onboarding
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Worked with the FIS WorldPay’s largest banking partner in providing merchant solutions to its customer base
- Presented and educated branch staff on credit card Processing and Payments
Manager, Account Management and Inside Sales
AllPaid an Aventiv Company
01.2020 - 06.2022
- Attained 0% retention managing 9 associates
- Increased baseline revenue by 10% YOY
- Consistently meets volume and revenue goals for all accounts
- Achieved under 3% attrition of all of AllPaid’s 3,000+ accounts
- Developed an Account Management team of 7 from 4 in 2 years and added 2 Inside Sales
- Designed and implemented territories and KPIs
- Recruited, hired, expanded the Account Management team
- Coached, mentored and motivated individuals to function as a team
- Accomplished multiple tasks within established timeframes.
- Executed the pipeline management process to ensure quota attainment
- Designed, developed and implemented performance plans and objectives
Sr. National Account Manager – Key Partnerships
MoneyGram International
01.2007 - 11.2019
- Consistently met volume and revenue goals for all accounts
- Re-negotiated and re-signed contracts for Speedway, RaceTrac, Lowe’s Foods, Royal Farms, Pilot, King Kullen, Duane Reade, Wegmans and Cumberland Farms to long-term agreements.
- Exceeded sales targets consistently by building a robust pipeline of opportunities and successfully closing deals.
- Managed MoneyGram’s xpress product in over 11,000 Dollar General locations
- Managed a suite of National and Regional accounts (Speedway, RaceTrac, King Kullen, Cumberland Farms, Royal Farms, Pilot Oil, SuperAmerica, Roundy’s, Dollar General)
- Was responsible for over 4,000 merchant locations (over 5 million money orders sold on an annual basis)
- Day to day management of relationship between Agent and MoneyGram
- Prepared and conduct quarterly and annual Business Reviews
Cold Drink Account Manager
Coca Cola Enterprises
06.2004 - 12.2006
- Consistently increased overall sales volume on a year over year basis
- Received Account Manager of the Month for January 2005 and Charlie Hustle Award for October 2004, May 2005, and September 2005
- Successfully re-negotiated contracts for City of Crystal, Elm Creek Golf Course, Brookview GC, Creative Corp. Catering and Minneapolis GC
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Managed over 700 Cold Drink Accounts in the Minneapolis Metro Area
- Sought and generated new business through cold-calling in-person and via phone
- Prepared and presented Business Reviews
Education
Bachelor of Business Administration - Food Marketing Major, Music Minor
Western Michigan University
Kalamazoo, MISkills
- Proven leadership and Project Management Skills
- Able to effectively lead cross organizational teams
- Extensive knowledge of Account Management and Marketing
- Strong relationship management skills on a national level
- Strong verbal and written communication skills
- Solution-oriented in dealing with Customer relationships
- Presents and analyzes data effectively
- Able to manage multiple accounts and projects simultaneously
- Skilled at forecasting, growing volume and attaining revenues goals
- Strong attention to detail
- MS Windows and Office Suite
- Salesforce
- Sales presentations
Timeline
Business Account Executive
Metronet
11.2024 - 06.2025
Sales Executive II – Merchant Regional
FIS WorldPay
09.2022 - 11.2024
Manager, Account Management and Inside Sales
AllPaid an Aventiv Company
01.2020 - 06.2022
Sr. National Account Manager – Key Partnerships
MoneyGram International
01.2007 - 11.2019
Cold Drink Account Manager
Coca Cola Enterprises
06.2004 - 12.2006
Bachelor of Business Administration - Food Marketing Major, Music Minor
Western Michigan University
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