Summary

Overview

Work History

Education

Skills

Languages

Timeline

James Grey

South Bend

Summary

Motivated and disciplined aspiring IT professional with solid knowledge of PC hardware, Windows operating systems, and basic networking. Experienced in customer support and following structured workflows through military and banking roles. Eager to apply technical skills and quickly gain hands on troubleshooting experience in a PC Technician position.

Overview

years of professional experience

Work History

Retail Banker I

Lake City Bank

South Bend, IN

03.2025 - Current

Delivered frontline customer support by resolving online banking and system related issues.
Facilitated customer access to accounts and resolved digital banking issues.
Ensured adherence to banking security and regulatory policies through rigorous compliance measures.
Recorded customer interactions and escalated technical issues to ensure timely resolution.
Utilized internal systems and software applications to streamline daily operations.
Guaranteed data accuracy and upheld confidentiality of sensitive client information.
Facilitated collaboration among internal departments to address operational and technical challenges.

Combat Engineer

United States Army National Guard

Moreno Valley, CA

12.2018 - 12.2024

Managed operation, maintenance, and troubleshooting of specialized electronic mine detection and related tactical communication systems. To name a few: SINCGARS (AN/PRC-119), PRC-152, JBC-P
Identified equipment malfunctions and executed corrective actions in high pressure environments.
Adhered to stringent technical procedures and safety protocols to guarantee operational precision.
Recorded mission critical information with attention to detail and accountability.
Executed independent and collaborative efforts to troubleshoot and resolve technical challenges.
Ensured security protocols for sensitive equipment and information management.
Exhibited meticulous attention to detail in analyzing terrain coordinates and operational data.

Warehouse Associate

Amazon

Eastvale, CA

03.2020 - 06.2022

Utilized computerized inventory and tracking systems to manage high volume product flow.
Followed standardized operational procedures to ensure accuracy and efficiency.
Identified and resolved inventory discrepancies to prevent processing delays.
Maintained productivity in a fast paced, metrics driven environment.
Collaborated with team members to troubleshoot workflow and logistical issues.
Ensured data accuracy when scanning and processing customer orders.
Consistently met performance targets while maintaining attention to detail.
Streamlined processing of over 250 customer orders per hour daily.

Education

High School Diploma -

Orange Grove High School

Corona, CA

Skills

Operating Systems:

Windows 10 / 11 navigation and basic configuration
Familiar with of system settings, device management, and updates

Hardware:

Knowledge of core PC components (RAM, CPU, SSD/HDD, motherboard)
Preventative maintenance experience from military PMCS background

Networking Fundamentals:

Conceptual understanding of IP addresses and basic network communication
Knowledge of Wi-Fi and Ethernet differences
Familiar with network connectivity basics
Experience configuring secure communication systems (SINCGARS, PRC-148/152)

Security & Compliance:

Experience handling sensitive financial and military information
Knowledge of procedural security and access control principles

Troubleshooting & Support:

Strong step by step problem solving approach
Experience documenting issues and following structured workflows
Customer support experience in a retail banking environment

Software:

Microsoft Office (Outlook, Word, Excel)
Experience working in system-based operational environments