Summary
Overview
Work History
Education
Skills
Accomplishments
Change Maker of 2022, Service Recognition award of 2023, Presidents Club winner of 2022
Timeline
Generic

James Higgins

Lake Station,IN

Summary

Dynamic leader and adept problem-solver with proven success in enhancing service quality and team productivity at Wildman Business Group. Excelled in customer service management and KPI monitoring, significantly improving client satisfaction and operational efficiency. Skilled in fostering employee development and maintaining high safety standards, demonstrating a positive attitude and multitasking prowess.

Overview

10
10
years of professional experience

Work History

Service Manager

Wildman Business Group
04.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Cook Shift Leader

Longhorn Steakhouse
01.2021 - 04.2022
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Managed opening and closing shift kitchen tasks.

CNC Machine Operator

Moulton Molds
02.2015 - 12.2020
  • Properly loaded and unloaded materials in and out of machines.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Moved finished work to correct staging area for disposition.
  • Learned and followed safety procedures to keep machines operated safely and prevent accidents.
  • Streamlined workflow with effective management of multiple CNC machines simultaneously.
  • Ran multiple CNC machines simultaneously to increase production capacity.
  • Utilized calipers and other measuring tools to increase accuracy of parts.
  • Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
  • Inspected parts to meet customer specifications and quality standards.

Education

High School Diploma -

Chancellor High School
Fredericksburg, VA
06.1993

Some College (No Degree) - Business, Minor in Pre-law

Southwestern Michigan College
Dowagiac

Skills

  • Positive attitude
  • Problem-solving
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Conflict resolution
  • Goal oriented
  • Employee relations
  • KPI monitoring
  • Outgoing and energetic
  • New employee hiring
  • Service quality management
  • Inventory management
  • Coaching and mentoring
  • Relationship building
  • Culture development
  • Performance evaluations
  • Productivity monitoring

Accomplishments

  • Supervised team of 7 staff members.
  • Achieved Service manager within my first year and a half of being in company with accuracy and efficiency.
  • Achieved President's Club by being in the top 1% of company standards in my first year to win award
  • Achieved Change Maker award by commenting to being 100% of the company mission and commitment to excellence

Change Maker of 2022, Service Recognition award of 2023, Presidents Club winner of 2022

Recognized by the company with the Change Maker 2022 award for outstanding work and dedication to customer service with a high score of 98% retention rate in my first year in the company.


I followed that up with the Service Recognition Award by being in the top of the company overall for growth of my branch from 2 routes to 6 routes in the first two years of being employed


The Presidents Club winner Award of 2022 is given to the 1% of the company for providing gold standards in service, growth, and KPI's with an all expensed payed trip.

Timeline

Service Manager

Wildman Business Group
04.2022 - Current

Cook Shift Leader

Longhorn Steakhouse
01.2021 - 04.2022

CNC Machine Operator

Moulton Molds
02.2015 - 12.2020

High School Diploma -

Chancellor High School

Some College (No Degree) - Business, Minor in Pre-law

Southwestern Michigan College

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James Higgins