Summary
Overview
Work History
Education
Skills
Certification
LNGG
Additional Information
Timeline
Generic
James K. Daily

James K. Daily

Clarksville

Summary

Experienced logistics, customer service, and administrative professional actively seeking employment that aligns with my relocation plans to Spain. I am not seeking financial sponsorship, but rather an opportunity with an employer who is willing to work with me during the immigration process, hire me upon arrival, or provide a remote role allowing work from both the U.S. and Europe. Proficient in remote operations, supply chain management, digital workflow optimization, and customer service, with a strong ability to work across international and virtual teams. Trained as a superuser in DHL WMS ART and Manhattan, specializing in inventory tracking, order processing, and warehouse automation. Recognized for problem-solving, adaptability, and proactive customer support, ensuring seamless service and operational efficiency. Seeking a remote or Spain-based role in customer service, administration, or logistics, where I can leverage my technical expertise, leadership skills, and multilingual communication to contribute effectively while transitioning to Europe.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Service Associate | Logistics & Remote Operations

UPS
12.2021 - Current
  • Lead hands-on and remote coordination of logistics operations and customer service interactions
  • Manage client inquiries, order processing, and issue resolution via digital platforms
  • Utilize DHL WMS ART and Manhattan supply chain software to streamline inventory management and workflow efficiency
  • Ensure smooth communication between warehouse teams, remote colleagues, and international customers

Repair Technician

Jasper Engines & Transmissions
08.2018 - 12.2021
  • Conducted diagnostics and repairs, enhancing efficiency and problem resolution within supply chain workflows
  • Maintained digital records for quality assurance and inventory management

Manager in Training

Adkins Hardwoods
04.2017 - 01.2018
  • Supervised warehouse inventory and stock movement, while gaining business management training
  • Assisted in customer service operations and logistics planning

Customer Service & Logistics Coordinator | Remote Support Role

Koetter Woodworking, Inc
01.2016 - 09.2016
  • Managed remote client interactions, handling inquiries and coordinating logistics processes
  • Oversaw digital order tracking and warehouse inventory accuracy

Education

Ground School Completion - undefined

Dubois County Flight Services
Huntingburg, IN
01.2021

Bachelor of Science - Business Management

Grace College
Winona Lake, IN
01.2009

Associates of Science - Theology/Religious Studies

Grace College
Winona Lake, IN
01.2007

Skills

  • Customer Service & Remote Client Support – Expertise in managing virtual interactions, resolving inquiries, and ensuring customer satisfaction
  • Digital Workflow & Supply Chain Operations – Skilled in remote inventory tracking, order fulfillment, and operational coordination
  • Superuser in DHL WMS ART & Manhattan – Advanced proficiency in warehouse automation, logistics optimization, and supply chain execution
  • Multichannel Communication – Experienced in email, live chat, and virtual platforms for remote customer service and collaboration
  • Process Optimization & Strategic Thinking – Strong ability to identify inefficiencies, implement solutions, and enhance productivity
  • Hybrid Leadership & Team Coordination – Experience managing both hands-on and remote work environments effectively
  • Technical Proficiency – Advanced knowledge of Microsoft Office Suite, SAP BusinessObjects, OMS, RTM, Post-Sales Logistics
  • International Work Readiness – Open to roles that allow me to start remotely in the US and continue seamlessly in Spain
  • Multilingual Communication – Native English speaker with beginner-level Spanish, actively developing language proficiency for professional collaboration

Certification

  • Customer Service & Remote Support – Skilled in virtual client interaction, problem resolution, live chat, and email communication
  • DHL WMS ART & Manhattan Superuser – Expert in supply chain execution, inventory optimization, and warehouse automation
  • Microsoft Office Suite (Excel, Outlook, Word, Access) – Advanced User
  • Remote Team Collaboration & Workflow Management – Effective Digital Communicator
  • Hybrid Leadership – Skilled in managing hands-on and remote team coordination

LNGG

Language Proficiency – Native English speaker with beginner-level Spanish, eager to develop further for professional use

Additional Information

  • Ordained Minister – Experienced in officiating ceremonies and event coordination
  • Relocation Plans – Not seeking financial sponsorship; actively preparing for immigration to Spain and open to remote roles or companies willing to work with me during the transition process

Timeline

Lead Service Associate | Logistics & Remote Operations

UPS
12.2021 - Current

Repair Technician

Jasper Engines & Transmissions
08.2018 - 12.2021

Manager in Training

Adkins Hardwoods
04.2017 - 01.2018

Customer Service & Logistics Coordinator | Remote Support Role

Koetter Woodworking, Inc
01.2016 - 09.2016

Ground School Completion - undefined

Dubois County Flight Services

Bachelor of Science - Business Management

Grace College

Associates of Science - Theology/Religious Studies

Grace College
James K. Daily