James Lalremsanga

Dynamic hospitality professional with extensive experience at Fortune Park JP Celestial, excelling in guest relations and team leadership. Proficient in Opera PMS and skilled in conflict resolution, I consistently enhance customer satisfaction and streamline operations, ensuring a memorable experience for all guests. Passionate about delivering exceptional service in fast-paced environments.

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquirers to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception/Supervisors are kept fully aware of any relevant feedback from Guests and other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• To inspect pre-assigned accommodations for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Keeping all the stationary items in the organization up to date and order for fresh stock
• Adhering to all safety procedures and keeping the management informed about any kind of unsafe situation.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Demonstrate positive leadership characteristics, which inspire team members to exceed standards

• Height: 172cm
• Weight: 55 kgs
• Date of Birth: 06/08/91
• Nationality: Indian
• Marital Status: Single