JAMES MILLER
Andrews
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
28
28
years of professional experience
Work History
Service Technician/IT Technician
Bendix Commercial Vehicle Systems
03.2021 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Accounts Receivable/System Administrator
Summit Express
06.2016 - 03.2021
- Posted receipts to appropriate general ledger accounts
- Monitored payments due from clients and promptly contacted clients with past due payments
- Coded and entered at least 50 invoices each day into the in-house accounting software
- Made recommendations and developed technical design for new application features
- Referred major hardware and software problems and defective products to vendors or technicians for service
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Empowered users with training sessions on new software applications, enhancing productivity across departments.
Accounts Receivable
Fischer Trucking
02.2004 - 06.2016
- Posted receipts to appropriate general ledger accounts
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
- Successfully implemented new technologies and process automations to encourage continuous improvement
- Monitored payments due from clients and promptly contacted clients with past due payments
- Coded and entered at least 50 invoices each day into the in-house accounting software
- Designed, developed and maintained web-based applications written in Word Press
- Permitted 70 trucks on a yearly bases and filed fuel and highway tax
- Worked in operations for first 3 years
- Referred major hardware and software problems and defective products to vendors or technicians for service
- Escalated unresolved issues to appropriate level
Office Manager
Central Indiana Hardware
02.1997 - 02.2004
- Coded and entered at least 40 invoices each day into the in-house accounting software
- Researched and resolved accounts receivable discrepancies
- Oversaw Accounts Payable and Receptionist
- Made recommendations and developed technical design for new application features
- Identified and corrected performance issues
- Oversaw the daily performance of computer systems
Education
Associate of Science - Accounting
University of Northwestern Ohio
Lima, OH01.1994
Skills
- Microsoft Office
- Windows 10/11
- Microsoft Server 2016/2019/2022
- Microsoft Dynamics GP
- EBE Software
- TMW Suite
- Wordpress Web Design
- SAP
- Cisco Catalyst
- Work with minimal supervision
- Troubleshooting skills
- Customer service
Timeline
Service Technician/IT Technician
Bendix Commercial Vehicle Systems
03.2021 - Current
Accounts Receivable/System Administrator
Summit Express
06.2016 - 03.2021
Accounts Receivable
Fischer Trucking
02.2004 - 06.2016
Office Manager
Central Indiana Hardware
02.1997 - 02.2004
Associate of Science - Accounting
University of Northwestern Ohio
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