James Minga
Navi Mumbai
Summary
Dynamic IT professional with a proven track record at Emerson Electric Co., excelling in leadership and technical support expertise. Skilled in Active Directory management and fostering innovation, I've significantly enhanced IT service efficiency. Expert in project management operations, I consistently deliver solutions that drive success and satisfaction.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Value Point Systems Private Limited
Thane, Mumbai
12.2023 - Current
- Created user accounts and configured settings in Active Directory.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Managed the configuration and setup of customer accounts and systems.
- Created and managed user IDs in Microsoft 365 Office, including assigning licenses.
- Created bulk user accounts efficiently.
- Performed basic server installations, ensuring proper setup and configuration.
- Resolved Office 365 Exchange and mailbox issues efficiently.
- Resolved daily Wi-Fi and network issues to ensure seamless connectivity.
- Utilized ticketing tools in ManageEngine to efficiently track and resolve IT support requests.
- Conducted comprehensive inductions on IT systems, including Outlook, Teams, OneDrive, and SharePoint.
- Managed administrative tasks within the Microsoft 365 portal.
- Installed and configured printers, effectively resolving related issues.
- Resolved technical issues for clients in Dubai, Turkey, and Iran through Teams calls.
IT Support Specialist
Team Computers Pvt Ltd
Thane
11.2021 - 08.2022
- Company Overview: IIFL Finance Limited, d/b/a IIFL and India Infoline Finance Limited, is an Indian diversified financial services company.
- Morning Attendance Management, Leave and Backup Management, Resource Query Management.
- Monthly attendance, weekly standup call with resources.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Troubleshot and resolved non-technical issues using support documentation and training.
Project Coordinator
IDFC FIRST Bank
Navi Mumbai
08.2018 - 10.2021
- Company Overview: IDFC First Bank is an Indian private-sector bank formed by the merger of the banking arm of the Infrastructure Development Finance Company.
- Handling the West Region, Asset Management, Vendor Management, Remote Team, and Data Review Daily on Saturday.
- Handling tickets, tools, VIP calls, escalation, reports, analyzing data, managing meetings, and reviewing engineers' monthly performance.
- Working on activities, distribute activities to engineers.
- IDFC First Bank is an Indian private sector bank formed by the merger of the banking arm of the Infrastructure Development Finance Company.
Desktop Support Engineer
Emerson Electric Co.
Mumbai
04.2017 - 06.2018
- Company Overview: Emerson Electric Co.
- It is an American multinational corporation headquartered in Ferguson, Missouri.
- The Fortune 500 company manufactures products and provides engineering services for industrial, commercial, and consumer markets.
- Troubleshooting, hardware, software, and Windows-related issues.
- Working on the ticketing tool, using Dell automated deployment tools.
- Emerson Electric Co.
- It is an American multinational corporation headquartered in Ferguson, Missouri.
- The Fortune 500 company manufactures products and provides engineering services for industrial, commercial, and consumer markets.
Education
T.Y.B.COM - Account and Finance
Mumbai University Board
Mulund, Mumbai03-2019
Skills
- Leadership
- Innovation
- IT Service Management
- Technical support expertise
- User request coordination
- Project Management Operations
- Ticketing system proficiency
- Active Directory management
- End user support
- Technical support
- Hardware installation
- Software installation
- Incident management
- Data backup and recovery
- Video conference support
- Remote diagnostics
- Network connectivity
- Mobile device management
Languages
- English
- Marathi
- Hindi
- Tegulu
Languages
English
First Language
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Beginner (A1)
A1
Affiliations
- I like to play football with my friends on weekends
- I love to play cricket in the morning
- I like to play drums
- I like to play DJ on weekends
Timeline
IT Support Specialist
Value Point Systems Private Limited
12.2023 - Current
IT Support Specialist
Team Computers Pvt Ltd
11.2021 - 08.2022
Project Coordinator
IDFC FIRST Bank
08.2018 - 10.2021
Desktop Support Engineer
Emerson Electric Co.
04.2017 - 06.2018
T.Y.B.COM - Account and Finance
Mumbai University Board
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