James Pletcher
Monrovia
Summary
Experienced waste management professional with nearly two decades in the industry, specializing in logistics, dispatch, DOT compliance, payroll, and hiring. Proven ability to manage large-scale operations efficiently, ensure regulatory compliance, and optimize workforce processes. Adept at problem-solving, team leadership, and implementing technology to improve operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR/Payroll/DOT Compliance/Hiring Manager
Best Way Disposal
11.2020 - Current
- Oversee hiring, onboarding, and workforce management for a major waste hauling operation
- Manage payroll processing, ensuring accuracy and compliance with labor laws
- Handle DOT compliance, ensuring all drivers meet regulatory standards
- Manage all internal accident reporting and negotiate with other involved parties and/or insurance
- Assisted in the implementation of becoming an accredited CDL training facility
- Led the rollout of new payroll and HR software, improving efficiency and compliance
- Develop and implement HR policies to improve operational efficiency and employee satisfaction
Lead Dispatcher
Best Way Disposal
06.2014 - 11.2020
- Managed dispatch operations for a fleet of 35 trucks across 10,000 sq
- Mi
- Led the implementation of route optimization software, improving efficiency and reducing costs
- Coordinated daily operations, ensuring timely service while optimizing driver productivity
- Acted as the primary contact for escalations, troubleshooting service and operational issues
Dispatcher
Best Way Disposal
07.2012 - 06.2014
- Scheduled and dispatched roll-off trucks for waste collection
- Maintained constant communication with drivers to ensure smooth operations
- Provided customer service support, addressing service requests and complaints
Scale Operator
South Side Landfill
02.2007 - 07.2012
- Managed inbound and outbound truck weigh-ins, ensuring accurate transaction records
- Provided customer service and assisted with billing inquiries
- Monitored waste loads for compliance with environmental and safety regulations
Articulated Truck Operator
South Side Landfill
07.2006 - 02.2007
- Operated an articulated truck to transport waste from the slab to the face of the landfill
- Ensured efficient material movement while maintaining safety and environmental compliance
Education
Indiana Core 40 Diploma -
Mooresville Consolidated High School
Mooresville, IN05.2005
Skills
- Internal communications
- Onboarding processes
- Relationship building and management
- Logistics technology
- Managing logistics
- Dispatch procedures
Certification
- OSHA 30 Hr. General Industry
- OSHA 10 Hr. General Industry
- DOT Reasonable Suspicion Certification
- DER (Designated Employer Representative) Certification
- Licensed Notary State of Indiana
- Heartsaver First Aid CPR AED Certification
Timeline
HR/Payroll/DOT Compliance/Hiring Manager
Best Way Disposal
11.2020 - Current
Lead Dispatcher
Best Way Disposal
06.2014 - 11.2020
Dispatcher
Best Way Disposal
07.2012 - 06.2014
Scale Operator
South Side Landfill
02.2007 - 07.2012
Articulated Truck Operator
South Side Landfill
07.2006 - 02.2007
Indiana Core 40 Diploma -
Mooresville Consolidated High School
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