James Rusk
Indianapolis
Summary
Results-driven professional with extensive experience in billing operations and personnel oversight. Skilled in implementing process improvements and fostering collaboration among cross-functional teams to effectively resolve customer inquiries and enhance service delivery.
Overview
4
4
years of professional experience
Work History
National Billing Manager - Power Units
Fleet Mobile Maintenance
Indianapolis, IN
07.2023 - Current
- Managed billing operations, ensuring timely invoicing and accurate account reconciliation.
- Coordinated with service teams to verify job completion before processing customer invoices.
- Implemented process improvements that enhanced billing accuracy and reduced discrepancies.
- Trained staff on billing software, fostering a collaborative environment for knowledge sharing.
- Collaborated with cross-functional teams to resolve customer billing inquiries effectively and promptly.
Assistant Shop Manager
Meineke Car Care
Indianapolis, IN
04.2023 - 07.2023
- Assisted in managing daily shop operations and staff scheduling to optimize efficiency.
- Trained new employees on company policies, customer service standards, and safety protocols.
- Supported inventory management by tracking stock levels and coordinating reorders with suppliers.
- Facilitated communication between staff and upper management to ensure alignment on goals and initiatives.
Working Foreman
J&D Truck Repair
Indianapolis, IN
01.2022 - 04.2023
- Supervised daily operations to ensure timely completion of repair tasks.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Resolved customer inquiries and concerns, fostering positive client relationships.
- Streamlined work processes for increased productivity through implementing innovative solutions.
Education
Diesel Mechanics
Lincoln College of Technology
Indianapolis07-2009
Skills
- Audit support
- Personnel oversight
- Training and mentoring
- Team building
- Staff training and development
- Workflow planning
Timeline
National Billing Manager - Power Units
Fleet Mobile Maintenance
07.2023 - Current
Assistant Shop Manager
Meineke Car Care
04.2023 - 07.2023
Working Foreman
J&D Truck Repair
01.2022 - 04.2023
Diesel Mechanics
Lincoln College of Technology