Summary
Overview
Work History
Skills
Timeline
Generic

JAMES RYAN

Indianapolis

Summary

Highly motivated management professional with experience leading administrative operations and providing excellent customer service. Proven track record of managing and streamlining workflow, improving operational efficiency, and developing successful teams. Experienced in project management, budgeting, and staff management. Skilled in developing and implementing effective procedures and policies to ensure high levels of customer service satisfaction.

Overview

13
13
years of professional experience

Work History

Engineering Floor Manager

Hyatt Regency Indianapolis
11.2023 - Current
  • Leadership & Team Development
  • Spearheaded a complete cultural transformation within the Engineering department, rebuilding a team once seen as unreliable into a respected, dependable, and motivated workforce.
  • Fostered a sense of purpose, value, and cohesion, resulting in improved guest interactions and increased internal morale.
  • Provided counsel and support to individual team members through personal and professional challenges, helping them grow in both confidence and performance.
  • Operational Excellence & Efficiency
  • Increased working order score from 60.4% to 82.2%, with continued month-over-month improvements, by enhancing team responsiveness and follow-through.
  • Oversaw the completion of 1,251 RMIs (Room Maintenance Inspections), a dramatic improvement from only 310 in the six months prior to assuming leadership.
  • Maintained operational productivity while reducing labor costs by identifying process inefficiencies and streamlining task execution.
  • Cost Management & Strategic Purchasing
  • Implemented creative cost-saving strategies, including sourcing alternative parts (e.g., replacement faucets) and optimizing procurement, contributing to significant budget control without sacrificing quality.
  • Demonstrated fiscal responsibility and resourcefulness through effective vendor management and budget-conscious decisions.
  • Facility & Aesthetic Improvements
  • Led initiatives to enhance the visual appeal and ambiance of the hotel through consistent bulb replacements and aesthetic attention while planning for future upgrades (e.g., LED lighting projects).
  • Improved overall guest-facing spaces, creating a brighter and more welcoming atmosphere across the property.
  • Cross-Department Collaboration & Vendor Relations
  • Rebuilt interdepartmental relationships, promoting trust, collaboration, and stronger teamwork across the hotel.
  • Cultivated dependable relationships with vendors and contractors, ensuring smooth service delivery and operational coordination through trust-based communication.

General Manager, Chief of Staff

The Bicycle Station
01.2023 - 11.2023
  • Built a cohesive team by fostering a positive work environment and promoting professional development.
  • Collaborated with marketing to plan and execute promotional events, resulting in increased foot traffic and revenue.
  • Oversaw all aspects of the bicycle shop’s operations, from stock control to customer service.
  • Successfully increased sales through effective inventory management and customer engagement strategies.
  • Built and maintained relationships with vendors and suppliers.
  • Executed sales and operational activities, producing results that met or exceeded business plan.
  • Maintained positive relationships with key stakeholders including customers, suppliers and partners.
  • Conducted market research to identify trends, opportunities and threats in the industry.
  • Facilitated communication between various divisions and departments regarding business objectives and strategies.

Production Manager, Shipping And Receiving Manager

Easy Water
10.2012 - 04.2023
  • Coordinated with vendors to ensure timely delivery of materials and supplies.
  • Managed operations and coordinated logistical processes, driving quality of goods produced.
  • Prioritized projects and available resources, completing work on time and within budget.
  • Spearheaded the inventory management operations, ensuring accuracy and efficiency in stock control.
  • Led a team, providing training and support to maximize team performance.
  • Collaborated with other departments to streamline communication and enhance overall business operations.

Skills

  • Collaborated with cross-functional teams, including sales, marketing, and engineering, to develop and launch new products, leveraging product knowledge to ensure successful product adoption and customer satisfaction
  • Analyzed sales data to identify trends and opportunities for growth
  • Identified a gap in sales performance for a particular product line, resulting in a 10% increase in sales after implementing targeted promotional campaigns
  • Created monthly sales reports and utilized data visualization to create informative presentations for executive management
  • Product knowledge
  • Conducted extensive research on product specifications and features, leading to a comprehensive understanding of the product line and the ability to effectively communicate its benefits to customers
  • Stayed current with industry trends and performed competitor analysis, providing valuable insights that resulted in a 5% increase in market share for the company
  • Customer Relations
  • Addressed customer concerns and resolved issues to ensure customer satisfaction
  • Built and maintained relationships with key accounts, resulting in a 15% increase in sales revenue from repeat customers

Timeline

Engineering Floor Manager

Hyatt Regency Indianapolis
11.2023 - Current

General Manager, Chief of Staff

The Bicycle Station
01.2023 - 11.2023

Production Manager, Shipping And Receiving Manager

Easy Water
10.2012 - 04.2023

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JAMES RYAN