James Stephen Elicke
Indianapolis
Summary
Customer-obsessed IT support professional with 7+ years of experience supporting users in high-volume, technology-driven environments. Known for clear communication, calm troubleshooting, and ownership through resolution. Experienced in Tier 1 service desk support, device and application troubleshooting, documentation, and escalation. Motivated to grow through Lilly's Technical Pathways Program and contribute long-term as a trusted IT partner.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Warehouse Inbound Associate / MVP
Target
Indianapolis
01.2023 - Current
- Troubleshoot scanners, internal applications, connectivity issues, and workflow failures; document resolutions; support onboarding and maintain operational uptime.
Gas Station Attendant
Costco Wholesale
Indianapolis
01.2022 - 01.2023
- Resolved POS, pump, and equipment issues while delivering calm, customer-first support.
Warehouse Associate
Amazon
Indianapolis
01.2019 - 01.2022
- Troubleshot handheld devices and internal workflow systems; identified recurring issues; supported SLA-driven operations.
Customer Service & Multimedia Helpdesk
Best Buy
Indianapolis
01.2017 - 01.2018
- Provided customer-facing and phone-based support; troubleshot consumer electronics; escalated complex issues to Geek Squad.
Customer Service Representative (Phone Support)
RCI
Indianapolis
01.2016 - 01.2017
- First point of contact for inbound calls; guided troubleshooting; documented interactions; ensured follow-up.
Education
Fall Creek Academy
Indianapolis, INSome College (No Degree) - Graphic And Digital Design
Vincennes University
Vincennes, Indiana, INSkills
- IT Help Desk / Service Desk (Tier 1)
- Windows & macOS
- Device & Application Troubleshooting
- ServiceNow-style Ticketing
- Remote Support
- Endpoint Diagnostics
- SLA Environments
- Customer De-escalation
- HTML
- Power Apps
Certification
- Google IT Support (Coursera)
- Microsoft Power Apps
- Chegg Skills - Front-End & Back-End Development (Node.js, Express, PostgreSQL)
Leadership Experience
- Vice President, Magic: The Gathering Club (Vincennes University), 4 Years, Led meetings and events, Coordinated activities, Onboarded members, Resolved issues collaboratively
- Activity Counselor / Program Coordinator, YMCA, Led classroom-based activities for youth, Planned games and reading sessions, Maintained a safe, positive environment
Timeline
Warehouse Inbound Associate / MVP
Target
01.2023 - Current
Gas Station Attendant
Costco Wholesale
01.2022 - 01.2023
Warehouse Associate
Amazon
01.2019 - 01.2022
Customer Service & Multimedia Helpdesk
Best Buy
01.2017 - 01.2018
Customer Service Representative (Phone Support)
RCI
01.2016 - 01.2017
Fall Creek Academy
Some College (No Degree) - Graphic And Digital Design
Vincennes University