Summary
Overview
Work History
Education
Skills
Certification
Notary
Timeline
Generic

Jamesella Malone

Indianapolis

Summary

Dynamic healthcare professional with extensive experience at Indiana University Health, specializing in medication administration and patient mobility support.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Caregiver, Special Needs

Patrick Freeman
Indpls
02.2023 - Current
  • Facilitated communication among clients, family members, and medical staff to improve care coordination.
  • Administered prescribed medications to adhere to treatment protocols.
  • Assisted with recovery efforts for head injury patients to promote healing.
  • Supported patient mobility to enhance comfort and optimal sleeping positions.
  • Maintained cleanliness of environment to ensure health and safety standards.
  • Communicated care updates to staff for continuity of patient management during night shifts.

Tell Sales

CNO Financial / Bankers Life and Casualty
Indpls
02.2022 - 06.2022
  • Engaged customers through effective interpersonal skills, enhancing overall experience.
  • Managed inventory and supplies to ensure availability of materials at all times.
  • Completed daily duties with accuracy and efficiency to support operational goals.
  • Operated various machinery and tools safely, maintaining high standards of safety.
  • Utilized software and tools to streamline processes, improving overall performance.
  • Conducted system analysis and testing to identify and resolve technical inefficiencies.
  • Collaborated in team environments to boost productivity and workplace morale.
  • Demonstrated strong problem-solving skills, resolving issues promptly.

Patient Financial Navigator

Indiana University Health
Indianapolis
05.2011 - 11.2017
  • Verified accuracy of patient information in databases and documents.
  • Performed data entry into electronic health record systems accurately and efficiently.
  • Provided guidance to patients regarding insurance coverage, payment plans, and available resources.
  • Explained the various billing procedures and processes to patients.
  • Collaborated closely with case managers, social workers, physicians, and nurses, as needed.
  • Maintained up-to-date records of all financial transactions related to patient care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Senior Associate

Indiana University Health
Indianapolis
05.2006 - 05.2011
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Pull pending and new questions in Cerner to start daily work assignments.
  • Analyzed data and created reports for senior management.
  • Pre-registration of patients to obtain accurate demographic and insurance information.
  • Obtain insurance verification and precertification as needed.
  • Review medical records through Surginet or physicians' offices to obtain clinical information for benefits and authorizations.
  • Send and receive faxes.
  • Follow HIPAA rules and regulations.
  • Advise physicians' offices or staff if the procedure does not meet medical necessity.
  • Attend huddles for daily updates and in-services.
  • Refer self-pay or termed insurance to individual solutions for assistance.
  • Provide cost estimates and financial waiver information.

Education

Producer State of Indiana Life And Health

Ivy Tech
01-2021

Skills

  • Medication administration
  • Patient mobility support
  • Health and safety compliance
  • Electronic health records
  • Client communication
  • Care coordination

Certification

  • Producer License state of indiana Life and health

Notary

  • taking classes now

Timeline

Caregiver, Special Needs

Patrick Freeman
02.2023 - Current

Tell Sales

CNO Financial / Bankers Life and Casualty
02.2022 - 06.2022

Patient Financial Navigator

Indiana University Health
05.2011 - 11.2017

Senior Associate

Indiana University Health
05.2006 - 05.2011

Producer State of Indiana Life And Health

Ivy Tech

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Jamesella Malone