Jamesha Mabrey
Mishawaka
Summary
Dynamic hospitality professional with extensive experience at Four Winds Casino, excelling in guest engagement and upselling techniques. Proven ability to enhance customer satisfaction and increase sales through exceptional service and strong work ethic. Skilled in point-of-sale systems and cash handling, fostering positive relationships with patrons and team members alike.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Four Winds Casino
09.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Shift Supervisor
Kentucky Fried Chicken
06.2015 - 05.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw loading and unloading of packages in warehouse.
Education
High School Diploma -
West Ottawa High School
Holland, MISkills
- Team member support
- Liquor, wine, and food service
- Hospitality service expertise
- Guest engagement
- Upselling techniques
- Front-of-house display creation
- Point-of-sale system
- Task prioritization
- Strong work ethic
- Positive and professional
- Cash handling
- Customer service
- Guest relations management
Timeline
Server/Bartender
Four Winds Casino
09.2024 - Current
Shift Supervisor
Kentucky Fried Chicken
06.2015 - 05.2018
High School Diploma -
West Ottawa High School