Jameson Mangas
Richmond
Summary
Quality assurance professional with proven expertise in maintaining high standards and ensuring product compliance. Adept at identifying and resolving issues to uphold quality benchmarks. Known for collaboration, reliability, and adaptability to changing requirements, with strong analytical and inspection skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Control Inspector/Laboratory Technician
JES Foods Inc.
Celina, OH
12.2023 - 07.2025
- Conducted routine inspections of raw materials, in-process intermediate products, and finished goods to ensure compliance with quality and food safety standards regarding production, USDA, and FDA standards.
- Performed physical, chemical, and microbiological testing (e.g; pH, moisture, Brix, viscosity, allergen and ATP swabs. Collected, prepared, and documented samples following established sampling protocols set forth in corresponding GMP protocols.
- Monitored production processes and verified adherence to SOPs, GMPs, and HACCP requirements.
- Verified Critical Control Points and documented results to ensure food safety compliance during production processes.
- Identified non-conforming products, initiated holds, and supported corrective and preventive actions.
- Maintained accurate quality records, test results, and Certificates of Analysis.
- Supported internal, customer, and third-party audits for FDA, USDA, SQF, etc.
- Conducted sanitation and environmental monitoring, including pre-operational inspections, as well as sanitation corrective action monitoring for environmental swabs.
- Calibrated/maintained laboratory instruments and testing equipment, as well as documenting such results.
- Communicated quality issues effectively with production, sanitation, and management teams, as well as following Good Laboratory Practices and maintained a clean, organized laboratory environment.
Customer Service Representative
Phil's One Stop
Saint Mary's, Ohio
06.2019 - 12.2023
- Facilitated one-on-one assistance to enhance customer satisfaction and resolve inquiries.
- Collaborated with management to stay current on inventory levels, complete accurate food orders, and resolve item issues.
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Responded to customer calls swiftly to minimize on-hold wait times and improve satisfaction.
- Utilized company troubleshooting resolution tree to assess technical issues and identify effective solutions.
- Exhibited enthusiasm and professionalism while addressing customer inquiries and collaborating with team members.
- Facilitated timely service responses to enhance customer satisfaction.
- Executed accurate transaction processing utilizing point-of-sale systems.
- Addressed customer inquiries and implemented effective solutions to improve service quality.
Truck Dispatcher
Everman Transport
Minster, OH
05.2019 - 06.2019
- Analyzed information to develop solutions for logistical challenges, enhancing operational efficiency.
- Oversaw documentation of customer interactions and maintained detailed records of invoices to enhance operational efficiency.
- Oversaw coordination of transportation operations to ensure timely pickups and deliveries across mid-western states.
- Enabled effective dialogue between customers and field personnel to enhance service delivery and satisfaction.
- Engaged with customers daily to ensure clarity on freight movements and delivery timelines.
- Monitored purchase order tracking and authorized vendor invoices for efficient logistics management.
- Analyzed geographical data and interpreted maps to provide critical support for fleet personnel.
Education
High School Diploma -
Richmond High School
Richmond, IN01-2019
Skills
- De-escalation Techniques
- Understanding Customer Needs
- Customer Retention Strategies
- Multitasking and Prioritization
- Customer Data Confidentiality
- Time Management
- Quality Control
- Excellent Attention to Detail
- Computer Proficiency
- Document and Records Management
- Team-Oriented and Cooperative
Certification
- HACCP Certification
- Meat/Seafood HACCP Certification
- Aqualab Certification
- PCQI Certification
HACCP Certifications/PCQI Certification
Hazard analysis and critical control points for food products relating to FDA/USDA regulatory practices, as well as in-house company regulations.
Timeline
Quality Control Inspector/Laboratory Technician
JES Foods Inc.
12.2023 - 07.2025
Customer Service Representative
Phil's One Stop
06.2019 - 12.2023
Truck Dispatcher
Everman Transport
05.2019 - 06.2019
High School Diploma -
Richmond High School