Summary
Work History
Education
Skills
Timeline
Generic

Jami Belka

Evansville

Summary

Dynamic leader with a proven track record at Cricket Wireless, where I spearheaded customer service excellence, significantly reducing complaints by fostering team collaboration and implementing innovative solutions. Skilled in Microsoft Office and adept at problem-solving, I excel in creating customer-focused environments that enhance satisfaction and loyalty.

Work History

Customer Service Manager

Cricket Wireless
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Basic Dip -

Centeral Academy
Henderson, Ky
05.2014

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Timeline

Customer Service Manager

Cricket Wireless

Basic Dip -

Centeral Academy
Jami Belka