Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jami Lungleng

New Delhi

Summary

With a degree in Philosophy and a passion for thoughtful problem-solving, I’ve built a diverse professional background that spans from medical billing to fintech. I bring a unique perspective, shaped by critical thinking, attention to detail, and a commitment to delivering high-quality results in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Executive Customer Support

iEenergizer
Noida
04.2024 - Current

In my current role, I support operational processes for 13 major U.S. Companies, ensuring efficiency and accuracy in financial services for their employees.

As an admin, I assist customers by providing technical support, troubleshooting issues, guiding users through app features, and ensuring a seamless experience, resolving problems, and offering tailored solutions to enhance user satisfaction and optimize app performance.

Junior Revenue Cycle Representative

Iks Health
Mumbai
07.2022 - 04.2025

Experienced Accounts Receivable (AR) Specialist with a strong background in medical billing and revenue cycle management. Skilled in claim follow-ups, denial management, and insurance verification. Proven track record of reducing aging accounts, and increasing reimbursement rates by streamlining billing processes and resolving discrepancies efficiently. Adept at using billing software and EHR systems, with in-depth knowledge of payer policies and healthcare compliance standards.

Education

Master of Arts - Philosophy

University of Mumbai
Mumbai
10-2022

Bachelor of Arts - Philosophy

Sophia Autonomous College
Mumbai
10-2020

Skills

  • Revenue cycle management
  • Insurance verification
  • Claim follow-up
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Critical thinking
  • Process improvement
  • Performance improvement
  • Leadership/communication skills

Certification

  • Course in Art Therapy - Socially Souled(Oct 2021 - Jan 2022)
  • Certificate of Participation in Communication and Soft Skills(May 2022)

Timeline

Executive Customer Support

iEenergizer
04.2024 - Current

Junior Revenue Cycle Representative

Iks Health
07.2022 - 04.2025

Master of Arts - Philosophy

University of Mumbai

Bachelor of Arts - Philosophy

Sophia Autonomous College
Jami Lungleng