Jamia Coleman
Indianapolis
Summary
Versatile and driven IT and cybersecurity student with proven success in technology support, operations, and customer-facing leadership. Experienced in troubleshooting warehouse devices, managing teams, and optimizing workflow efficiency in fast-paced environments. Combines strong technical foundation, management experience, and customer service expertise to deliver dependable results across logistics, IT, and security operations. Pursuing a B.S. in Cybersecurity & Information Technology at Western Governors University with CompTIA A+ in progress.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
Central Patrol Agency
11.2023 - 12.2024
- Monitored access control points and maintained safety procedures for commercial facilities.
- Conducted security patrols, incident documentation, and threat response coordination to reduce risk exposure.
- Contributed to a 30% reduction in on-site safety incidents through proactive vigilance and reporting.
Server
Sugar Factory
01.2023 - 05.2024
- Served up to 200 guests daily in a fast-paced restaurant environment while maintaining a 95% satisfaction rate.
- Managed multiple tables simultaneously, ensuring accuracy, timeliness, and positive guest experiences.
- Supported teammates during peak hours to maintain smooth service flow and exceptional performance.
Front Desk Agent
Sheraton Hotel
03.2022 - 09.2023
- Provided check-in/out services, managed guest reservations, and handled sensitive data with privacy compliance.
- Resolved guest concerns promptly, contributing to improved customer satisfaction and return guest rates.
- Maintained accurate logs and reports, supporting incident tracking and property security efforts.
Shift Manager
McDonald’s
04.2020 - 12.2022
- Supervised and coordinated teams of 10+ employees, overseeing daily operations, service quality, and safety compliance.
- Trained and mentored new hires, increasing team efficiency and customer satisfaction by 15%.
- Led process improvements that reduced wait times and improved productivity during peak hours by 20%.
Warehouse Tech Support
Amazon
12.2020 - 01.2022
- Supported daily operation of handheld scanners, label printers, and workstations, ensuring 99% uptime across fulfillment areas.
- Performed basic troubleshooting for device connectivity and printing issues, escalating complex cases to IT for resolution.
- Maintained equipment logs and assisted in updating asset records within warehouse management systems (WMS).
- Provided cross-training for team members on proper device use and data entry accuracy.
- Collaborated with supervisors and operations tech teams to enhance workflow efficiency and technology reliability.
Education
Bachelor of Science - Cybersecurity & Information Technology
Western Governors University
07-2027
Skills
- IT & Cybersecurity: Hardware Troubleshooting
- Device Configuration
- Incident Documentation
- Threat Detection
- Network Fundamentals
- Microsoft 365
- Basic Linux
- Operations & Data: Workflow Optimization
- Data Entry & Validation
- Equipment Monitoring
- Inventory Systems (WMS)
- Technical Reporting
- Soft Skills: Team Leadership
- Customer Service
- Training & Mentorship
- Conflict Resolution
- Time Management
- Workplace safety
- Patrolling
- Security camera monitoring
- Verbal and written communication
Certification
- Cisco Networking Academy – Introduction to Cybersecurity
- Cisco Networking Academy – Introduction to Data Science
- CompTIA A+ – In Progress
Timeline
Security Guard
Central Patrol Agency
11.2023 - 12.2024
Server
Sugar Factory
01.2023 - 05.2024
Front Desk Agent
Sheraton Hotel
03.2022 - 09.2023
Warehouse Tech Support
Amazon
12.2020 - 01.2022
Shift Manager
McDonald’s
04.2020 - 12.2022
Bachelor of Science - Cybersecurity & Information Technology
Western Governors University
Additional Highlights
- Excellent interpersonal and communication skills across technical and customer service roles.
- Demonstrated leadership, adaptability, and initiative in high-pressure environments.
- Passionate about bridging technology, operations, and security to create efficient and safe digital workspaces.