Jamia Smith
Hammond
Summary
Motivated worker with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivering quality service by offering efficient and friendly support to customers and team members.
Overview
3
3
years of professional experience
Work History
Crew Member
Subway
09.2024 - Current
- Assisted customers with menu selections, answered ingredient questions, and provided pricing information
- Greeted customers and took their orders in a friendly and efficient manner
- Trained new employees on proper use of kitchen equipment and safety protocols
- Completed opening, closing and shift change tasks by following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Operated a variety of machinery and tools safely and efficiently
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
Team Member
Big Lots
06.2024 - 08.2024
- Addressed customer questions and concerns regarding products and services
- Recommended, selected and located merchandise based on customer desires
- Operated cash registers and processed transactions including sales, returns, and exchanges
- Provided excellent customer service, resolving issues and answering queries promptly
- Greeted and assisted customers with product selection, offering personalized shopping advice
- Participated in team meetings and training sessions
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business
- Professionally handled customer complaints
- Ticketed, arranged and displayed merchandise to promote sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
Crew Team Member
White Castle
09.2022 - 06.2024
- Maintained clean and orderly appearance throughout kitchen and dining area
- Maintained organized storage areas for food products, beverages, and restaurant supplies
- Answered phone calls promptly to provide accurate information about menu items or prices
- Operated cash registers to process payments for goods and services
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Greeted customers promptly and responded to questions
- Built and maintained productive relationships with employees
Education
High School Diploma -
Merrillville High School
Merrillville, IN05.2024
Some College - Psychology
Purdue University Northwest
Hammond, INSkills
- Customer service
- Employee training
- Cash handling
- Team collaboration
- Problem solving
- Sales techniques
- Time management
- Learning agility
- Task prioritization
Activities
- Reading/ Writing
- Experiencing new work environments
- Digital editing
Timeline
Crew Member
Subway
09.2024 - Current
Team Member
Big Lots
06.2024 - 08.2024
Crew Team Member
White Castle
09.2022 - 06.2024
Some College - Psychology
Purdue University Northwest
High School Diploma -
Merrillville High School
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