Jamie Jones
Shelbyville
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Dynamic veterinary receptionist skilled in managing patient check-ins, scheduling appointments, and maintaining accurate medical records. Recognized for delivering exceptional customer service and fostering effective communication between clients and veterinarians. Detail-oriented and dependable, contributing to operational efficiency and client satisfaction.
Overview
29
29
years of professional experience
Work History
Veterinary Receptionist
Hillview Veterinary Clinic
Franklin
06.2024 - 06.2025
- Assisted clients with inquiries and provided excellent customer service.
- Coordinated communication between veterinarians and pet owners effectively.
- Managed patient check-ins and scheduled appointments efficiently.
- Checked in patients at the front desk to ensure timely appointments. prior to their appointment with the veterinarian or technician.
- Scheduled and followed up on patient appointments, processed payments, and maintained accurate patient files to ensure seamless client experience.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Supported veterinarians with administrative tasks, including scheduling appointments and managing patient files for efficient operations.
- Maintained accurate medical records and updated client information promptly.
- Maintained an orderly filing system for efficient retrieval of medical records.
- Processed payments and handled billing inquiries with precision.
- Processed payments from clients including cash, credit cards, and checks.
- Answered client inquiries related to pet care and medications, enhancing understanding and compliance with veterinary recommendations.
Retail Manager
Sears Lands End
Greenwood
11.2009 - 07.2015
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Recruited, interviewed and hired qualified candidates for open positions.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Built positive relationships with customers through exceptional service, enhancing customer loyalty.
- Coordinated promotional events to boost brand awareness and drive measurable sales growth.
- Developed strategies for increasing sales and improving customer service.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Managed daily operations of the store, including opening and closing procedures.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Analyzed sales figures to assess performance and optimize staffing during peak times.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Merchandiser
D & S Collectables
Indianapolis
02.2007 - 02.2009
- Developed merchandising plans aligning with customer buying habits and industry trends to enhance sales.
- Designed eye-catching window displays that increased foot traffic into the store.
- Recorded all merchandise transactions, ensuring accuracy in receipts, invoices, orders, and discounts.
- Organized workspace to improve customer interactions. to enhance customer interactions.
Credit Manager
Lansing Building Products
Indianapolis
01.1999 - 01.2006
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Collected overdue payments from customers through phone calls, emails, and letters to enhance cash flow.
- Negotiated repayment plans with debtors to facilitate timely recovery of outstanding balances.
Sales Associate
Quality Aluminum Products Inc.
Indianapolis
01.1996 - 01.1999
- Assisted customers with product selection, sizing, and styling to meet individual needs.
- Greeted customers, delivering exceptional service to enhance shopping experience.
- Built relationships with customers, fostering loyalty and encouraging repeat business.
- Provided accurate information about products, prices and services.
Education
General Studies
Broad Ripple Mgnt High School For Prfm Arts
Indianapolis, INSkills
- Business Development
- Employee Scheduling
- Visual Merchandising
- Team Training
- Cash Management
- Deposit Preparation
- Inventory Control
- Operations Management
- Customer Service
- Client Account Management
- Appointment scheduling
- Medical record management
- Customer inquiries handling
- Payment processing
- Client relationship management
- Team collaboration
- Empathetic communication
- Time management
- Recordkeeping
- Telephone etiquette
- Chart updating
- Medical recordkeeping
- Follow-up calls
- Empathy for animals
- Compassionate care
- Lab work documentation
- Record request management
- Appointment setting
- File organization
- Verbal and written communication
- Records transmission
- Veterinary medical records software
- Client check-in
- Confidentiality
- Client relations
- Initiative-taking
- Patient registration
Timeline
Veterinary Receptionist
Hillview Veterinary Clinic
06.2024 - 06.2025
Retail Manager
Sears Lands End
11.2009 - 07.2015
Merchandiser
D & S Collectables
02.2007 - 02.2009
Credit Manager
Lansing Building Products
01.1999 - 01.2006
Sales Associate
Quality Aluminum Products Inc.
01.1996 - 01.1999
General Studies
Broad Ripple Mgnt High School For Prfm Arts