Summary
Overview
Work History
Education
Skills
Additionalinformation - Communication
References
Timeline
Generic

Jamie Miller

Fort Wayne

Summary

Effective Medical Claims Processor with strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Inbound Sales Associate

Comcast, Xfinity
08.2023 - Current
  • Established credibility with potential buyers by addressing objections effectively through persuasive negotiation tactics that showcased unique selling points of offered products or services.
  • Consistently exceeded monthly sales goals by proactively identifying upselling opportunities and cross-selling complementary products.
  • Conducted thorough competitor analysis to stay informed on market trends, allowing for more strategic selling approaches tailored to current conditions.
  • Maintained a consistently organized workspace to facilitate efficient handling of incoming calls and minimize distraction during peak periods of call volume.
  • Collaborated with team members to develop and implement strategies for boosting overall sales performance within the department.

DIRECT SALES SENIOR ACCOUNT EXECUTIVE

Dish
03.2021 - Current
  • Discussed service levels with customers and potential upgrades
  • Attracted clients, negotiated contracts and closed deals through sales strategies and personable demeanor
  • Wrote sales proposals, set up contracts and finalized deals.

ADMINISTRATIVE HEALTH CUSTOMER CARE

Sykes
11.2020 - 02.2021
  • Claim status inquiries: denials, repayments, and substantiation
  • Benefits debit card management
  • Website navigation assistance
  • Inbound and Outbound customer care.

PATIENT FINANICAL ADVOCATE- TEAM LEAD

Lutheran Hospital
01.2019 - 01.2021
  • Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process
  • Verifies insurance benefits, documents pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, and collects applicable co-pays and/or deductibles
  • Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination
  • This includes partial payments, payment-in-full settlements, Medicaid eligibility assistance and charity application processing
  • Promotes patient satisfaction, follows community cares standards serving as a liaison on behalf of hospital and patient
  • Providing support in assistance to patient to resolve financial needs with payment plans, Medicaid eligibility assistance and charity application processing.

COMMERCIAL SALES

Frontier Communications
06.2016 - 01.2019
  • Strong phone and presentation skills
  • Excellent rapport building skills
  • Goal and results driven
  • Always follows through and completes tasks on time
  • Project management ability
  • Community Involvement is expected
  • Knowledge of Systems - STATS, DPI, Salesforce.com
  • Consistently increase sales by developing key customer relationships
  • Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers
  • Grew customer base by aligning relevant product solutions with desired price points.

ASSISTANT STORE MANAGER OF ADMINISTRATION

Lowe's
05.2006 - 05.2016
  • Provided direct leadership to sales specialist across multiple product categories and sales channels
  • Provided coaching, mentoring, and training to the sales team
  • Created a culture that thrives on open communication and constructive feedback
  • Analyzing reports to create specific plans of action to drive sales and margin
  • Front end support as well as daily administrative procedures, including preparing daily deposit, oversees training and development processes
  • First point of contact for customer incident reporting and resolution services.

Education

AAS - Health Care

Ivy Tech Community College
Fort Wayne, IN
05.2026

Skills

  • Medical terminology knowledge
  • HIPAA Compliance
  • Administrative and Office Support
  • Insurance Verification
  • Patient confidentiality
  • Appointment Scheduling

Additionalinformation - Communication

Provided coaching, mentoring, and training to sales teams. I created a culture that thrives on an open communication and constructive feedback Leadership direct leadership to sales specialist across multiple product categories and sales channels. Analyzing reports to create specific plans of action to drive sales and margin.

References

  • Latasha Keith, Rcs Manager, 260-745-6918, Lkeith@iuhealth.org
  • Tori Englehart, 260-417-0102, tori.englehart@parkview.com

Timeline

Inbound Sales Associate

Comcast, Xfinity
08.2023 - Current

DIRECT SALES SENIOR ACCOUNT EXECUTIVE

Dish
03.2021 - Current

ADMINISTRATIVE HEALTH CUSTOMER CARE

Sykes
11.2020 - 02.2021

PATIENT FINANICAL ADVOCATE- TEAM LEAD

Lutheran Hospital
01.2019 - 01.2021

COMMERCIAL SALES

Frontier Communications
06.2016 - 01.2019

ASSISTANT STORE MANAGER OF ADMINISTRATION

Lowe's
05.2006 - 05.2016

AAS - Health Care

Ivy Tech Community College
Jamie Miller