Jamie Nowlin
Lawrenceburg
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Manager
Carmel Dental Group
07.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Licensed Dental Hygienist
Westfield Dental Center
11.2005 - 07.2012
- Provided clinical dental hygiene procedures and educated patients.
- Leadership Training
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Increased patient trust and comfort, explaining procedures and answering questions with empathy and clarity.
Lead Licensed Dental Hygienist
Tillery Family Dental
07.1999 - 11.2005
- Provided clinical dental hygiene procedures and educated patients
- Served as OSHA coordinator for the office
- Served as lead hygienist
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Served as a mentor for new dental hygienists, sharing knowledge and best practices to help them excel in their roles.
- Fostered positive and supportive work environment, mentoring new dental hygienists.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
Education
Master of Business Administration - Human Resources
University of Southern Indiana
12.2024
Bachelor of Science - Public Health, Adult Education
Indiana University, Indianapolis
12.2001
Associate of Science - Dental Hygiene
Indiana University Northwest
05.1999
Skills
- Strong written and verbal communication
- Highly organized and detail oriented
- HIPAA training
- Word, Excel, Power Point, and Outlook
- Customer relationship management
- Conflict management and resolution
- Staff coaching, development, and training
- Team leadership
- Time management in a face-paced environment
- Decision-making
Timeline
Manager
Carmel Dental Group
07.2012 - Current
Licensed Dental Hygienist
Westfield Dental Center
11.2005 - 07.2012
Lead Licensed Dental Hygienist
Tillery Family Dental
07.1999 - 11.2005
Bachelor of Science - Public Health, Adult Education
Indiana University, Indianapolis
Associate of Science - Dental Hygiene
Indiana University Northwest
Master of Business Administration - Human Resources
University of Southern Indiana
Awards
Dean's List 1996-2001, Graduated first in dental hygiene class with Highest Distinction Honors from Indiana University, Hu-Friedy Golden Scaler Award 1999
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