Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jamie Washburn

Indianapolis

Summary

Dynamic and reliable professional with a proven track record at Old National Center, excelling in guest relations and complaint handling. Demonstrated exceptional communication and problem-solving skills, enhancing customer satisfaction. Adept at multitasking and team building, consistently creating welcoming environments and optimizing service efficiency.

Professional with strong background in customer service and hospitality, ready to excel in guest-facing role. Proven ability to deliver exceptional service while maintaining high standards and adaptability in dynamic environments. Skilled in effective communication, problem-solving, and team collaboration to ensure seamless operations and guest satisfaction. Reliable and focused on achieving results through flexibility and teamwork. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Guest Services Staff Member

Old National Center
03.2024 - Current
  • Delivered exceptional customer service, resolving inquiries and complaints to enhance guest satisfaction.
  • Managed front desk operations, maintaining accurate records of guest check-ins and check-outs.
  • Assisted in training new staff on service protocols and operational procedures for consistency.
  • Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Created welcoming and comfortable environment for guests.

Merchandiser

Old National Center
03.2021 - Current
  • Developed and implemented effective merchandising strategies to optimize product displays and enhance customer engagement.
  • working with different types of people from around the country to sell merch for the artist at the venue
  • Work with different type of cash out systems
  • Work with organizing different types of products and counting out how much inventory there is

Restaurant Hostess

Aristocrat
05.2024 - 08.2024
  • Managed guest seating arrangements to optimize flow and minimize wait times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen and waitstaff to ensure seamless communication during peak hours.
  • Maintained cleanliness and organization of host stand and dining area.
  • Assisted in training new host staff on protocols and customer service standards.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Head Hostess

Bazbeaux
08.2021 - 06.2023
  • Managed guest reservations and seating to optimize dining flow and minimize wait times.
  • Trained and supervised junior host staff to ensure consistent service quality.
  • Coordinated with kitchen and service teams to facilitate smooth communication during peak hours.
  • Developed and implemented efficient check-in procedures for incoming guests.
  • Monitored dining area to maintain cleanliness and organization standards throughout service periods.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.

Ice Cream Maker

Sub Zero Nitrogen Ice Cream
06.2021 - 08.2021
  • Operated liquid nitrogen freezing process to create customized ice cream flavors.
  • Developed and tested new recipes, ensuring consistent quality and taste.
  • Maintained equipment cleanliness and safety standards in production area.
  • Assisted customers with flavor selections, enhancing overall experience.
  • Collaborated with team members to streamline production workflow and efficiency.

Education

High School Diploma -

Herron High School
Indianapolis, IN

No Degree -

Ball State University
Muncie, IN

Skills

  • Strong empathy
  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Customer service
  • Problem-solving skills
  • Time management
  • Listening skills
  • Credit and cash payments
  • Team building
  • Attention to detail
  • Multitasking
  • Reliability

Accomplishments

I worked in 4-H and AKC dog showing for 5 years. I placed 22nd in the whole state of Indiana in 2019 in showmanship with my dog I trained. I've worked with other dogs at different shows and helped trained them and placed pretty well at all events I attended.

Timeline

Restaurant Hostess

Aristocrat
05.2024 - 08.2024

Guest Services Staff Member

Old National Center
03.2024 - Current

Head Hostess

Bazbeaux
08.2021 - 06.2023

Ice Cream Maker

Sub Zero Nitrogen Ice Cream
06.2021 - 08.2021

Merchandiser

Old National Center
03.2021 - Current

High School Diploma -

Herron High School

No Degree -

Ball State University
Jamie Washburn