Jamil Akhtar
Bangalore
Summary
An independent and self-motivated Salesforce professional with proven and tested Salesforce configuration and enhancements skills. Responsible for developing & administrating overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions along with enhancing various Salesforce Platform based applications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Cognizant Technology Solutions
Bangalore
04.2019 - Current
- Worked on Salesforce Sales Cloud for leading US based client (Fortune 500 company) in Life science domain
- Hands on experience on Veeva CRM. Perfomed Enhancements & configured system administrative functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, Salesforce Reports, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.
- Hands on experience with Veeva Valign Platform and force.com tools such as workbench & Data Loader for importing and exporting data to and fro from a Salesforce Org.
- Enhanced existing functionality of Salesforce by creating new custom objects, fields, formulas, validation rules. etc.
- Performed troubleshooting activities related to application errors or bugs arising due to customization or integration issues.
- Implemented security measures such as sharing rules, profiles, permission sets to control data access within the organization.
- Designed user interfaces for Salesforce applications with Lightning Web Components.
- Generated detailed documentation regarding development process including design specifications and release notes.
- Provided technical support for end users on issues related to Salesforce configuration and customization.
- Developed complex custom objects and fields in Salesforce to meet customer requirements.
Education
Bachelor of Engineering (B.E) - Computer Science & Engineering (CSE)
Don Bosco Institute Of Technology
Bangalore06-2017
Intermediate (12th) - Science
Maharishi Vidya Mandir Higher Secondary School
Guwahati, India03-2013
Skills
- Salesforce APEX
- Java
- SOQL/SQL
- Salesforce LWC
- JavaScript
- Salesforce development and design
- Veeva CRM
- Veeva Vault Valign
- Salesforce Configuration
- Data Loader
- MS Powerpoint
- MS Excel
Projects
- Abbvie IT Transformation Prg, [07/2019- 02/2024]- Worked on Enhancing and configuring client Issues on Veeva CRM for WEC Region countries, was responsible for managing client data on Salesforce Production Org via Service Requests and solving any kind of configuration issues via an Incidents. Worked on various Veeva related integrations issue with various teams like ICC, Reltio, SFMC marketing cloud, Veeva Vault, GMIS - Tibco, Abbvie Pro etc. to fix them. Worked on Veeva Valign platform to manage and implement client's requirements and also tackled Valign related issues via Incidents. Worked on Enhancements of various functionalities in Veeva CRM according to client's requirements via Demands.
- Karuna Therapeutics Build Project, [02/2024 - Present] - Karuna Therapeutics has an existing CRM system called Veeva CRM for Medical Team and Market Access Team. This initiative is focused on extending the current configuration to onboard sales Team in Veeva CRM. The following activities and technical functionality are in scope:
->Sales Team Development as per business requirement.
->iPad application for offline use for Sales Team
->Online browser-based application for sales Team
Certification
- Salesforce Certified Platform App Builder Certification, 09/2020, Present
- Salesforce Certified Administrator (SCA), 03/2020, Present
- Salesforce Certified Service Cloud Consultant, 11/2021, Present
- Salesforce Certified Platform Developer I, 11/2019, Present
- Salesforce Certified Field Service Lightening (FSL), 10/2022, Present
- Salesforce Certified Advance Administrator, 07/2023, Present
Languages
- English, Full Professional Proflciency
- Hindi, Full Professional Proflciency
Hobbies and Interests
- Cricket
- Travelling
- Reading Books
Timeline
Associate
Cognizant Technology Solutions
04.2019 - Current
Bachelor of Engineering (B.E) - Computer Science & Engineering (CSE)
Don Bosco Institute Of Technology
Intermediate (12th) - Science
Maharishi Vidya Mandir Higher Secondary School
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