Drawing
Jamil Basha
Senior Analyst In Technical Support
Bengaluru
Summary
Flexible Technical Support Engineer with 3 years of experience helping clients maintain smooth operations. Expertise in windows and mac systems and environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over 3 years in software support in global environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
6
6
Languages
Work History
Technical Support Engineer
Hcl Technologies
Bengaluru
11.2022 - Current
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Gathered trend data from customer calls and interactions.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Maintained response times to support business continuity.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
L1 Desktop Support Engineer
Innvative Digitech Services Pvt Ltd
Bengaluru
09.2020 - 09.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Updated and maintained current customer support database.
Desktop Support Engineer
IDC Technologies Pvt Ltd
Bengaluru
10.2021 - 09.2022
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Documented support interactions for future reference.
- Documented and updated known fixes in knowledge base for future reference.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Configured and installed computer systems for other sub-organizations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored system performance to maintain system integrity.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Patched software and installed new versions to eliminate security problems and protect data.
- Designed Sharepoint master page and page layouts.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Arts - Accounting
IRM Degree College (kuppam)
Chittoor 06.2017 - 06.2020
High School Diploma -
IRM Junior College (Kuppam)
Chittoor 06.2015 - 06.2017
High School Diploma -
Vignan Hign School (Kuppam)
Chittoor 06.2014 - 05.2015
Skills
Network Engineering
Technical fault tracking
Customer relationship management
Support system management
Desktop support
Mac systems
TCP/IP
Software diagnosis
Data recovery
Application support
Customer service expert
Technical documents comprehension
Technical issues analysis
Technical Support
Debugging skills
Additional Information
Currently i am doing some course they are
AWS(Amazon web service)
MS Az(104)
MS Az (305)
I have deep know ledge on below technical skills
1)M S office with internet concepts
2) Install & configure operating system; windows 10, 8.1, and windows 7
3)Setting up wireless NIC, Local & Network Printer
4)Setting configuration
5)Have taken online course for 3months in hardware and networking
My current company Roles and responsibilities:
*Installation of operating system and servers
*Outlook configuration and MS office trouble shooting
*Network connecting and trouble shooting
*Domain joining and login issue troubleshooting
*Data transfer and backup
*Hardware trouble shooting ex:keypad ,touch pad,fingerprint booting *issue,system slowness and etc
*Printer installation and troubleshooting issue
*Thin client system configuration
*Software installation and troubleshooting
About Active directory domain controller and etc,
*Working on VMware Citrix applications and etc
Interests
Learning
Helping
Travelling
Working
Timeline
Technical Support Engineer
Hcl Technologies
11.2022 - Current
Desktop Support Engineer
IDC Technologies Pvt Ltd
10.2021 - 09.2022
L1 Desktop Support Engineer
Innvative Digitech Services Pvt Ltd
09.2020 - 09.2023
Bachelor of Arts - Accounting
IRM Degree College (kuppam)
06.2017 - 06.2020
High School Diploma -
IRM Junior College (Kuppam)
06.2015 - 06.2017
High School Diploma -
Vignan Hign School (Kuppam)
06.2014 - 05.2015