Jamil Hasan

Experienced Director of Operations proficient in managing Contact Center operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Ready to offer exceptional leadership and planning abilities to take on new role in Driving Operational Excellence. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Contact Center & BFSI standards and market trends. Focused Leader with 23 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Dedicated Contact Center professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I am trained in Singing and and playing instruments like Harmonium, keyboard and trumpet. Have also done few of my own compositions; one of which is available on my You Tube channel.