Jamsheed Ahmed Shareef
Hyderabad
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
2
2
years of professional experience
Work History
Department Specific Trainer {DST} (Temporary Role)
Amazon
Hyderabad
04.2025 - Current
- Developed training materials for new associates in warehouse operations.
- Conducted onboarding sessions for new hires to ensure compliance and safety.
- Facilitated hands-on training for team members on equipment usage and protocols.
- Assisted in implementing new training programs to enhance operational efficiency.
- Mentored junior trainers to improve their instructional techniques and engagement skills.
Subject Matter Expert {SME}(Temporary Role)
Amazon
Hyderabad
07.2024 - 11.2024
- Collaborated with cross-functional teams to enhance operational processes.
- Analyzed data trends to identify areas for process improvement.
- Developed training materials and conducted workshops for new hires.
Customer Service Representative (Permenent Role)
Amazon
Hyderabad
08.2023 - Current
- Resolved customer complaints courteously and efficiently.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Provided excellent customer service in a friendly and professional manner.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded customer service metrics by providing excellent customer support.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
Education
B. Com General - Commerce
Andhra University
Andhrapradesh06-2025
Some College (No Degree) - Commerce
Toss
Hyderabad05-2022
High School Diploma -
Kendriya Vidyalaya No. 1 Golconda
Hyderabad03-2014
Skills
- Goal-Oriented
- Strong Work Ethic
- Performance Tracking
- Clerical Support
- Call Center Operations
- Complaint Handling
- Customer Service
- Teamwork and Collaboration
- MS Office
- Inbound Call Management
- Understanding Customer Needs
- Time management abilities
Languages
English, Hindi
First Language
Timeline
Department Specific Trainer {DST} (Temporary Role)
Amazon
04.2025 - Current
Subject Matter Expert {SME}(Temporary Role)
Amazon
07.2024 - 11.2024
Customer Service Representative (Permenent Role)
Amazon
08.2023 - Current
B. Com General - Commerce
Andhra University
Some College (No Degree) - Commerce
Toss
High School Diploma -
Kendriya Vidyalaya No. 1 Golconda