JAMUNA SHANMUGAM

Client: Commercial Real Estate

• Defines project scope, goals, and high-level timelines based on effort estimates.
• Establishes risks, milestones, and deliverables to build a structured roadmap.
• Estimates the time and resources required to design, develop, test, and deploy reporting tools, or dashboards.
• Led cross-functional teams to deliver projects on time and under budget.
• Mentored junior managers, enhancing team performance and morale.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Provided strong leadership to enhance team productivity and morale.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.

Client: Retail

• Lead the end-to-end delivery of enhancement and support projects across Supply Chain Planning applications.
• Manage project scope, timelines, cost baselines, and risk registers.
• Oversee budgeting, financial forecasting, billing milestones, and cost variance tracking.
• Act as the primary escalation point, and manage stakeholder communication plans.
• Drive SLA compliance, KPI monitoring, and service governance reviews.
• Conduct sprint planning, backlog prioritization, and capacity planning.
• Mentor offshore teams, and improve operational efficiency.
• Managed client relationships, ensuring satisfaction through timely delivery of high-quality work products.
• Reduced operational costs by identifying areas for improvement and implementing cost-effective solutions.

Client: Manufacturing

• Managed planning, configuration, and deployment of the O9 Demand Planning module.
• Conducted requirement-gathering workshops and stakeholder-alignment sessions.
• Led data validation, system integration testing, and UAT coordination.
• Controlled change requests, and ensured structured configuration migration.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Client: Manufacturing

• Directed implementation and production support of JDA Demand Planning modules.
• Developed technical architecture components and workflow monitoring systems.
• Managed risk identification and mitigation for batch failures and data inconsistencies.
• Ensured compliance with defined SLAs, and delivery timelines.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.

• Managed demand forecasting lifecycle, statistical modeling initiatives, and cross-functional coordination.
• Client: Retail

• Delivered HR Payroll & Benefits implementations and system upgrades.
• Managed scope, effort estimation, and resource allocation for ERP projects.